Client Operations Specialist – Internal Account Manager

Jobtailor; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

Jobtailor in Reading, UK, is seeking a UK-based Sales Support Coordinator to act as a consistent point of contact for sales coordination and customer service. You will build and maintain strong client relationships, support enterprise clients and channel partners, and help configure solutions with pricing and orders.

You will work with Pre-Sales and Sales teams to drive revenue and customer satisfaction, provide admin support to the global sales group, and contribute to training and tender

Qualifications

• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Strong time management and the ability to work effectively in a fast-paced sales environment.
• Experience working with high-value commercial transactions.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as Salesforce or similar CRM systems.
• Experience supporting enterprise or blue‑chip clients with annual expenditure in excess of £1 million.
• Experience using vendor registration and pricing systems such as Cisco, Dell, Juniper, Palo Alto, HPE, and Nutanix is desirable.
• Previous experience managing or supporting large corporate client accounts is desirable.
• Experience working for a medium-to‑large IT reseller or channel partner is desirable.
• Strong working knowledge of Salesforce would be highly desirable.

Responsibilities

• Act as a consistent UK-based contact for sales coordination and customer service support.
• Build and maintain strong relationships with existing clients and key internal stakeholders.
• Continually develop knowledge of the IT industry, relevant technologies, and market trends.
• Maintain effective relationships with channel partners, manufacturers, and distribution partners.
• Collaborate with Pre-Sales and external Sales teams to support revenue generation and deliver high levels of customer satisfaction.
• Provide administrative and operational sales support to the global sales team and, where appropriate, directly to customers.
• Work with manufacturers and distribution partners to configure solutions, obtain pricing, and process product orders.
• Complete vendor registrations, pricing requests, and related administrative requirements with accuracy.
• Share knowledge and provide internal training to colleagues where appropriate.
• Assist with the preparation and presentation of proposals and tender responses (including RFPs and RFIs) where required.

Skills

Attention to detail

Time management

Organisational skills

CRM systems

Salesforce

Excel

Word

PowerPoint

Vendor registrations

Pricing systems

High-value transactions

Client relationship management

Tools

Salesforce CRM

Job description

• Act as a consistent UK-based contact for sales coordination and customer service support.
• Build and maintain strong relationships with existing clients and key internal stakeholders.
• Continually develop knowledge of the IT industry, relevant technologies, and market trends.
• Maintain effective relationships with channel partners, manufacturers, and distribution partners.
• Collaborate with Pre-Sales and external Sales teams to support revenue generation and deliver high levels of customer satisfaction.
• Provide administrative and operational sales support to the global sales team and, where appropriate, directly to customers.
• Work with manufacturers and distribution partners to configure solutions, obtain pricing, and process product orders.
• Complete vendor registrations, pricing requests, and related administrative requirements with accuracy.
• Share knowledge and provide internal training to colleagues where appropriate.
• Assist with the preparation and presentation of proposals and tender responses (including RFPs and RFIs) where required.

Requirements

• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Strong time management and the ability to work effectively in a fast-paced sales environment.
• Ability to work independently when required, including when working from home.
• Experience working with high-value commercial transactions.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as Salesforce or similar CRM systems.
• Experience supporting enterprise or blue‑chip clients with annual expenditure in excess of £1 million.
• Experience using vendor registration and pricing systems such as Cisco, Dell, Juniper, Palo Alto, HPE, and Nutanix is desirable.
• Previous experience managing or supporting large corporate client accounts is desirable.
• Experience working for a medium-to‑large IT reseller or channel partner is desirable.
• Strong working knowledge of Salesforce would be highly desirable.

Core Competencies

Demonstrates strong organizational and time management skills to effectively support sales operations and client relationships in a fast-paced IT environment. Proficient in managing high-value commercial transactions and utilizing CRM systems to enhance customer satisfaction and operational efficiency.