Client Onboarding Project Lead

ConnexAI; Manchester; On-site; GBP 40,000 - 62,000; Full time

Job summary

ConnexAI in Manchester is seeking a Project Implementation Coordinator to own the end-to-end delivery of client onboarding and implementation projects, from contract handover through go-live and into account management.

You will work within a pod, coordinating cross-functional teams, managing documentation and governance, and escalating risks when needed to ensure on-time delivery and high-quality outcomes.

Responsibilities

• Own the end-to-end delivery of assigned client onboarding and implementation projects, from contract handover through go-live, project closure and transition to Account Management.
• Prepare, maintain and manage project documentation, including Statements of Work, project plans, implementation schedules, milestone trackers, decision records, status reports and handover documentation.
• Develop and maintain project plans, milestones, actions, dependencies and delivery timelines, ensuring responsibilities and deadlines are clearly understood.
• Lead project kick-offs, status meetings and implementation discussions for assigned projects, with support available where required.
• Coordinate cross-functional teams and stakeholders to ensure implementation activities, prerequisites and dependencies are completed effectively and on time.
• Monitor project progress and take appropriate action to keep projects on track, escalating risks or issues where required.
• Ensure project deliverables meet agreed scope, quality standards and customer expectations.
• Manage project closure and handover, ensuring documentation, outstanding actions, customer requirements and key knowledge are transferred effectively.
• Act as the day-to-day project lead and primary implementation contact for clients and internal stakeholders on assigned projects.
• Build positive working relationships and provide clear, timely and accurate communication on project progress, actions, risks, decisions and next steps.
• Manage routine stakeholder discussions and client queries independently, seeking guidance for complex, sensitive or commercially significant matters.
• Set clear expectations with stakeholders around responsibilities, dependencies, timelines and required actions.
• Escalate significant risks, issues, delays, scope concerns or stakeholder challenges promptly to the appropriate senior member of the Project Implementation team.
• Maintain clear visibility of project scope, assumptions, dependencies, risks, issues, actions and decisions throughout delivery.
• Identify and manage project risks and issues within the scope of the role, escalating material or complex matters where appropriate.
• Support the management of changes to scope, timelines or delivery requirements, ensuring impacts are documented and agreed.
• Ensure project documentation is accurate, current and maintained in line with agreed governance, reporting and documentation standards.
• Develop commercial awareness by understanding how scope, additional effort, resource requirements and delivery decisions can affect both the customer and the business.
• Maintain accurate project data and provide timely status information to support project and portfolio reporting.
• Track delivery KPIs and customer outcomes for assigned projects and identify potential areas for improvement.
• Capture lessons learned and contribute practical improvements to project management processes, playbooks, templates and best practices.
• Identify opportunities to improve project delivery, documentation, coordination and internal handovers.
• Take increasing ownership of delivery decisions as capability and experience develop.
• Develop capability in end-to-end project management, client communication, stakeholder management, risk management and commercial awareness through ownership of assigned projects.
• Demonstrate sound judgement around when to act independently, when to seek guidance and when to elevate.
• Work collaboratively with Project Implementation Managers, Senior Project Implementation Managers, Lead Project Implementation Managers and cross-functional colleagues.
• Seek and apply feedback, progressively taking on projects of greater complexity, risk and commercial exposure as capability develops.
• Share learning and contribute to a culture of accountability, ownership, collaboration and continuous improvement.

Job description

ConnexAI in Manchester is seeking a Project Implementation Coordinator to own the end-to-end delivery of client onboarding and implementation projects, from contract handover through go-live and into account management.

You will work within a pod, coordinating cross-functional teams, managing documentation and governance, and escalating risks when needed to ensure on-time delivery and high-quality outcomes.