Client Onboarding Lead: Compliance & Growth

S&W; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Job summary

S&W is seeking an experienced Head of Client Onboarding to oversee daily onboarding tasks, ensure regulatory compliance, and lead a team to deliver accurate client records. The role involves collaborating on group-wide projects, improving controls, and guiding change with a focus on client service.

You'll support management in developing and implementing risk controls, managing performance metrics, and ensuring timely delivery of onboarding initiatives within a dynamic financial services

Qualifications

• Significant operations experience in financial services.
• Practical knowledge of the regulatory environment for investment management.
• Experience supervising junior staff or teams.
• Case ownership and delivery focus.

Responsibilities

• Oversee daily onboarding tasks and ensure deadlines are met.
• Rectify errors or omissions and escalate anomalies promptly.
• Provide technical advice to resolve complex issues within the team.
• Maintain comprehensive, accurate client records at all times.
• Act as an alternate contact for group-wide projects.
• Ensure systems, processes and controls are fit for purpose.

Skills

Operations experience

Regulatory knowledge

Team supervision

Leadership

Communication skills

Attention to detail

Education

No degree required

Job description

S&W is seeking an experienced Head of Client Onboarding to oversee daily onboarding tasks, ensure regulatory compliance, and lead a team to deliver accurate client records. The role involves collaborating on group-wide projects, improving controls, and guiding change with a focus on client service.

You'll support management in developing and implementing risk controls, managing performance metrics, and ensuring timely delivery of onboarding initiatives within a dynamic financial services