Client Onboarding & Growth Specialist

Ryan LLC; Eccles; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Gym Membership

Tuition Reimbursement

Phone/Internet Reimbursement

Accelerated Career Path

Culture & Community Outreach

Flexible Work Environment

Job summary

Ryan LLC in Salford, MediaCity, M50 is seeking a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will balance relationship management with operational coordination and commercial awareness, communicating with clients via phone, email, and virtual meetings.

The role offers full industry training, KPI-driven performance, and a chance to contribute to a fast-paced, expanding tax services

Qualifications

• Strong communication skills across phone, email, and virtual meetings.
• Highly organized with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and expectations.
• Experience with CRM platforms and document workflows.

Responsibilities

• Onboarding and engaging new and existing clients via outbound calls, email, and virtual meetings.
• Gather, verify, and manage required client documentation and data.
• Maintain regular contact with clients throughout the service cycle and support renewals.
• Identify opportunities to introduce additional services and drive revenue growth.

Skills

Communication

Organization

KPI-driven

Multi-tasking

Client management

Tools

CRM software

Job description

Ryan LLC in Salford, MediaCity, M50 is seeking a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will balance relationship management with operational coordination and commercial awareness, communicating with clients via phone, email, and virtual meetings.

The role offers full industry training, KPI-driven performance, and a chance to contribute to a fast-paced, expanding tax services