Client Development Associate

Ryan LLC; Eccles; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Gym Membership

Tuition Reimbursement

Phone/Internet Reimbursement

Accelerated Career Path

Culture & Community Outreach

Flexible Work Environment

Job summary

Ryan LLC in Salford, MediaCity, M50 is seeking a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will balance relationship management with operational coordination and commercial awareness, communicating with clients via phone, email, and virtual meetings.

The role offers full industry training, KPI-driven performance, and a chance to contribute to a fast-paced, expanding tax services

Qualifications

• Strong communication skills across phone, email, and virtual meetings.
• Highly organized with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and expectations.
• Experience with CRM platforms and document workflows.

Responsibilities

• Onboarding and engaging new and existing clients via outbound calls, email, and virtual meetings.
• Gather, verify, and manage required client documentation and data.
• Maintain regular contact with clients throughout the service cycle and support renewals.
• Identify opportunities to introduce additional services and drive revenue growth.

Skills

Communication

Organization

KPI-driven

Multi-tasking

Client management

Tools

CRM software

Job description

Why Ryan?

Competitive Compensation and Benefits Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities. This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal. This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided. This position is based Salford, MediaCity, M50

Duties and Responsibilities:

• Client Onboarding and Engagement
  Proactively contact new and existing clients via outbound calls, email, and virtual meetings
  Build strong early-stage relationships and create a positive first impression
  Clearly explain onboarding steps, required documentation, and service processes
  Ensure a smooth and efficient transition to internal delivery teams
• Documentation and Process Management
  Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
  Ensure information is complete and accurate before handover
  Maintain high-quality record-keeping and update CRM systems in real time
  Monitor progress to minimise onboarding delays
• Ongoing Client Management s Renewals
  Maintain regular contact with clients throughout the service cycle
  Track contract timelines and support renewal conversations
  Reinforce the value delivered and address questions or concerns
  Support retention by ensuring clients understand outcomes and next steps
  Identify re-engagement opportunities where appropriate
• Revenue Growth and Service Expansion
  Identify opportunities to introduce additional services, including: Lease Consultancy Contract Renewal Services Additional Property Reviews
  Position services in a consultative, client-centric manner
  Collaborate with senior team members to convert growth opportunities

Education and Experience:

• Strong communication skills (phone, email, virtual meetings)
• Highly organised with strong attention to detail
• Comfortable working to KPIs and performance targets
• Ability to manage multiple clients and priorities
• Confident handling client queries and managing expectations
• Quick to learn and adaptable to new systems and processes
• Desirable but not essential: Experience in property, business rates, or professional services
• Background in onboarding, account management, renewals, or sales support
• Knowledge of CRM platforms and document collection workflows

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.

Click here to view the entire EEO poster and supplement.

Click here to access our Data Subject Access Request form.