Client Onboarding Function Lead - Hybrid UK

LGBT Great; Leeds; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Private medical insurance

Job summary

LGBT Great is seeking a Function Area Leader for the Client Onboarding team across the United Kingdom on a hybrid basis. The role will lead onboarding/offboarding activities, drive profitability, and shape strategic directions while managing a team of specialists.

You will forecast capacity, monitor performance, and engage stakeholders to align projects with business needs. A strong emphasis on process improvement, IT/technical skills, and exceptional communication is required.

Qualifications

• Experience leading high-performing, commercially driven teams (pension admin background preferred).
• Passionate about process improvement and embracing change.
• Strong IT/technical skills.
• Proven effective communicator.
• Strong operational skills for efficient processing of technical initiatives.
• Strong technical abilities ensuring understanding of operations in the area.

Responsibilities

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
• Delivering technical, time-sensitive activities to enable ongoing profitable administration
• Providing comprehensive internal/external reporting to monitor progress on related activities
• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
• Ensuring outputs meet quality standards and client expectations
• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
• Role modelling performance and behavioural standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
• Engaging with key stakeholders to align project outcomes with business objectives and client needs

Skills

Leadership

Commercial acumen

IT/Technical skills

Communication

Operational excellence

Process improvement

Job description

LGBT Great is seeking a Function Area Leader for the Client Onboarding team across the United Kingdom on a hybrid basis. The role will lead onboarding/offboarding activities, drive profitability, and shape strategic directions while managing a team of specialists.

You will forecast capacity, monitor performance, and engage stakeholders to align projects with business needs. A strong emphasis on process improvement, IT/technical skills, and exceptional communication is required.