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Client Manager - French Speaking

Experis UK

United Kingdom

Remote

GBP 40,000 - 70,000

Full time

8 days ago

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Job summary

Ein etabliertes Unternehmen sucht einen engagierten Client Manager, der als Bindeglied zwischen Kunden und Lieferanten fungiert. In dieser überwiegend remote Position sind Sie für die operative Kontrolle, das Management von Kundenbeziehungen und die Qualitätssicherung verantwortlich. Sie werden eng mit internen und externen Partnern zusammenarbeiten, um die Bedürfnisse der Kunden zu erfüllen und gleichzeitig die Unternehmensziele zu erreichen. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Verbesserung der Dienstleistungsqualität und zur Förderung des Geschäftswachstums geschätzt werden.

Qualifications

Bachelor-Abschluss oder gleichwertig erforderlich.
Erfahrung in Qualitätsmanagement oder Ingenieurlieferketten.

Responsibilities

Verantwortung für die operative Lieferung, einschließlich Ressourcenvereinbarungen.
Aufbau und Pflege erfolgreicher Kundenbeziehungen.

Skills

Französisch Kommunikation

Qualitätsmanagement

Kundenbeziehungsmanagement

Detailorientierung

Zeitmanagement

Education

Bachelor-Abschluss

This range is provided by Experis UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client, is currently seeking a French speaking Client Manager to act as the liaison between them and two nuclear suppliers.

This is a predominantly remote role with occasional travel to Bristol and London.

The Nuclear Client Manager will be responsible for overall operational delivery control including, scope allocation and resource agreement with delivery teams, regular reporting including Board minutes/actions, KPIs, budget and spend control, quality of services, effective communication with the client and the ITPIA supply chain, plus any other duties deemed reasonable as agreed during execution of the role.

Key Responsibilities

Manage successful customer relationships by building relationships, customer data, core processes and standards for customer interactions; Expertly balance their needs with meeting necessary procedures and regulations.
Maintain existing and newly acquired business with superior service; Facilitate customer's technical queries and help build a knowledge database; Understand customer's businesses; Help prepare customer surveys and resolve disputes
Manage contractual instructions to suppliers; ensure clear work scope definition; clear and relevant hourly effort budget and balanced plan
Support budget preparation for the company, extracting data from the project budgets and historical files to meet company goal of equitable split between suppliers
Produce the reports and deliverables within the agreed broad parameters in an appropriate format and take responsibility to review other employee’s work as appropriate. Responsible for progressing Board meeting actions.
Pursue Continuing Professional Development and maintain a high degree of discipline knowledge and awareness.
Assess, recommend and endorse the scope, cost, time, resources and value of the work to be undertaken for an internal/external client, meeting contractual and project requirements.
Discuss / present the deliverable with the internal/external client up to senior level and be able to suggest alternative solutions where appropriate.
Implement improvements in service delivery and help build the business based on internal/external client feedback.
Coach, mentor and technically develop other employees, as appropriate and disseminate information to achieve effective knowledge transfer and application.
Ensure that activities are allocated and delivered in line with internal procedures, accreditation schemes, legislation and industry standards.
Overview of work allocated to ensure it is in accordance with management system requirements, cost structures and budgetary/contractual requirements.

Requirements

Shall possess a relevant Bachelor's degree from a recognised university or equivalent.
You will need to be able to communicate verbally and written in French.
Likely to be Chartered Engineer, Professional Engineer or equivalent.
Customer focused with the ability to build sustainable, operational and commercial relationships and alliances
Detail-oriented and organised individual with excellent time-management skills
Self-motivated and goal-oriented mindset
Experience in Quality Management, Inspection or engineering supply chains or related fields
Able to communicate and influence effectively at all levels both inside the business and with clients. (Proficient in English both written and verbal).
Experienced in formulating and implementing business plans and strategies to meet operational objectives
Knowledge of spoken or written French would be an advantage

If this role aligns with your experience and aspirations, we encourage you to apply.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Engineering
Industries
Defense and Space Manufacturing

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