Customer Success Manager

Hypercube Consulting; Greater London; Hybrid; GBP 45,000 - 85,000; Full time

Job summary

An innovative consultancy in the energy sector is seeking a Customer Success Manager to join their dynamic team. This hybrid role combines delivery and commercial functions, allowing you to leverage your skills in project management and client relations. As an early hire, you'll play a crucial role in shaping the company's culture and operations. Collaborate with experts in cloud, data, and analytics to drive customer success and deliver exceptional value. With a commitment to diversity and inclusion, this firm offers a supportive environment where your contributions will make a significant impact. Join a forward-thinking team and help shape the future of energy technology.

Benefits

Pension

Private health insurance

Health cash plan

EV leasing scheme

Training and events budget

Qualifications

• Experience in a commercially targeted environment is essential.
• Strong communication skills are vital for this role.
• Hands-on experience with project management is required.

Responsibilities

• Deliver contract growth through effective account management.
• Lead contract delivery teams to ensure successful outcomes.
• Manage finances and budgets while maintaining customer satisfaction.

Skills

Client-facing communication

ITIL knowledge

Project management

Agile frameworks (Kanban/Scrum)

Negotiation skills

Commercial acumen

Education

ITIL Certification

PRINCE2 Certification

Tools

MS Office

Azure DevOps

Jira Service Desk

Job description

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This range is provided by Hypercube Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hypercube Consulting

CEO at Hypercube - the Energy Sector's leading Technology Partner

Compensation

TL;DR

Customer Success Manager

• Fast-growing technology consultancy specialising in the energy sector
• Preference for London with remote working
• Hybrid role between delivery and commercial functions
• Experience of achieving commercial targets
• ITIL certifications a bonus
• Background from a Tech Consulting firm a plus

Who are we?

Hypercube Consulting is the leading technology partner for the energy sector. We're building a world-class team of technology experts with deep domain knowledge in all things energy.

To understand more about who we are and what we do, visit out website here:

To get a better understanding of how we think and some of the ways we work, check out our founder’s blog here: https://newsletter.adamsroka.co.uk

This is an early hire for a young, fast growing consultancy. We're looking for someone that is adaptable and driven that wants to grow with our business and have a strong say in how we shape the company.

Work with our expert delivery, cloud, data and analytics consultants to help customers deliver more value from their investment in technology.

This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers.

Day-to-day work involves developing and executing account plans, service delivery, and project management and collaborating with stakeholders across our internal and customer teams. Work includes scope, planning, mobilising, managing and reporting on contracts and projects that cover cloud consultancy, machine learning, data platform, and advanced analytics solutions for our customers - built with modern tools across the open source and cloud platform landscape.

You'll have to get stuck into overseeing the contracts assigned to you and influencing the successful outcome for our customers.

You will act as a champion and subject matter expert for our ways of working across the business, helping to cross-skill and upskill others.

You will also be heavily involved in the outreach and knowledge sharing that Hypercube does. We strongly believe that giving back to the community is an important part of our purpose and the best way to learn. We will help you grow your brand through speaking, blogging, or other outreach methods should you wish.

Accountabilities

• The primary accountability of this role is delivering contract growth. This is achieved in two ways:
• Commercial account development - as part of the commercial team
• Maintaining positive relationships with customers and development of account development plans in conjunction with them
• Opportunity and account management as a quota bearing member of the commercial team
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Help to grow both our internal knowledge and skillsets as we scale.
• Ensuring successful contract delivery - as part of the delivery team
• Leading the contract delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
• Managing finances and budgets
• Determining ways to reduce costs without sacrificing customer satisfaction
• Manage changes in project scope, schedule, and costs
• Time estimating – ensure the estimated date of completion is accurate
• Cost estimating – ensure the estimated cost to complete is accurate
• Managing Risks and Issues (RAID logs per project)
• Monitoring progress and reporting on it via agreed channels and to established timelines
• Escalating to management where the success of the contract is at risk
• Produce high-quality communications, documentation, and presentations of solutions for colleagues and customers

Technical skills

We understand that this list is extensive – please apply if you fit some or only part of it we're flexible and are mostly looking for bright people who can adapt as the role grows. We want to see the broadest range of possible candidates from a diverse mix of backgrounds. Technical skills are only part of the equation.

Ideally, you will have hands-on experience with the following in a previous role:

• Excellent client-facing and internal communication skills
• Previous experience of working in a commercially targeted environment
• Excellent written and verbal communication skills
• Strong working knowledge of ITIL and PRINCE2 - certification desirable
• Experience of working using Agile frameworks such as Kanban or Scrum
• Understanding and integrating appropriate service management tools and processes
• Planning skills including ability to define and fulfil tasks and schedules to an established business rhythm
• Negotiation, for example, regarding, budgets, schedules, scope creep, and the use of resources
• Commercial acumen as applied to financial profile and management of contracts and their relationship to the wider business.

Additional experience with the following would be beneficial but not essential:

• MS Office (esp. PowerPoint, Word and Excel), Azure DevOps, Jira Service Desk
• Team Management
• Leadership
• Conflict management
• Decision making

Other desirable skills and experience

• Experience within the Energy sector
• Experience of working to delivery data related projects.

What’s in it for you?

Hypercube is a young, growing data and analytics consultancy that aims to bring in the best possible talent to solve the most interesting challenges for our customers. We’re willing to do what it takes to secure the best possible people. We want to build a world-class team.

You’ll be one of the earliest hires for our organisation and, therefore, will have a huge impact on the culture and how it is shaped. You’ll have the chance to influence decisions in a fast-paced start-up and grow with the organisation.

You'll have direct access to our existing team of experienced technology leaders and their wider network.

You’ll also be helped to grow your own brand as you contribute to the outward-facing aspects of this business.

• Pension
• Events and community
• Private health insurance
• Health cash plan
• EV leasing scheme
• Training and events budget
• and more to come (we're exploring some cool stuff, watch this space)

IMPORTANT!!

Hypercube is committed to creating a diverse and inclusive employee environment which is as representative as possible of our society. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy/maternity, race, nationality, religion or belief, gender, and sexual orientation.

Finally, we would consider part-time, condensed hours, job-share, and other flexible arrangements to secure the absolute best people. If in doubt, please ask, and we'll see how to make it work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Sales, and Customer Service

• Industries

  IT Services and IT Consulting and Services for Renewable Energy

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