Client Manager

Wavemaker Global Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Wavemaker Global Limited is seeking a Client Manager to join their team in London. This role involves building strong client relationships, supporting global strategies, and ensuring accurate reporting. Ideal candidates will be proactive, solution-oriented, and possess strong organizational and communication skills, with a passion for responsible advertising.

Qualifications

• Experience in client management and media planning is preferred.
• Ability to work cross-discipline with various teams.
• Comfortable with challenges and proactive in problem-solving.

Responsibilities

• Build relationships with local teams and global clients.
• Support Client Director in strategy collaboration.
• Ensure timely delivery of global reporting and analysis.

Skills

Proactive

Solution-oriented

Strong organizational skills

Strong communication skills

Client relationship management

Job description

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About the role:

(Please note this is a UK-based role and requires individuals to have the right to work in this location)

Are you an ambitious person who loves to learn? Are you a creative problem solver who wants to build something better? Do you want to work with collaborative clients? Do you want to work for a client dedicated to Responsible Advertising and sustainable media planning?

Sound interesting? We have an exciting account manager role within our global client leadership team working across Paramount, one of the largest global Entertainment companies in the world.

Core responsibilities:

• Build strong relationships with local Team Flow teams, by identifying best-in-class work across the Local Team Flow network, elevate to global clients, and roll out across all markets; collaborate with strategy team in build out and local market education / roll out.
• Support Client Director in collaborating with Team Flow strategy teams as well as external agency partners to deliver global brand strategies, and help local teams adapt to their markets.
• Ensure accurate and timely delivery of global reporting (e.g., competitive, flowcharts, etc.) and help provide analysis and insights into results and recommendations.
• Reinforce Team Flow best practices and help local Team Flow markets implement them into their everyday planning / activation.
• Oversee the finance billing process to collate POs, update budget trackers, and monitor client billing.

Person Specification:

• Proactive, solution-oriented, and excited by a challenge.
• Delights clients and enjoys collaborating with them.
• Knows how to craft and evaluate a media plan.
• Strong organizational and communication skills.
• Able to identify potential problems and understand when to escalate.
• Comfortable working cross-discipline – working with creative, ecommerce, PR, experience agency partners.
• Ideally has experience working with multiple markets, although not required.

About Team Flow:

In physics, flow is a simple and continuous movement of a liquid or gas. In psychology, flow state is where performance and productivity are optimized by having the right capabilities and conditions in place.

Team Flow is powered by different OpCo’s within GroupM in every market, all driven by a set of principles: simplicity, consistency, transparency, and fluidity, and united by a global team or network of excellence.

Core attributes we’re looking for are:

• SIMPLIFIERS: Those who can distill the complex
• DOERS: Those who walk the walk
• CODIFIERS: Those who see the opportunity to share and scale
• LEARNERS: Those with a natural curiosity
• THOSE WHO LOVE WHAT THEY DO!

About Wavemaker:

Wavemaker is a global media agency. We believe there is a better way to grow. By leveraging our deep understanding of audiences, Provocative Planning process, and the world’s largest database of purchase journeys, we deliver exceptional growth for clients including Audible, Nationwide, Danone, Asahi, and Morrisons.

Unlike traditional linear media planning, our modular approach combines machine learning and human intelligence to unlock, maximize, and transform growth for the world’s leading brands and businesses.

A part of GroupM, WPP’s global media investment management company, our 7,650 people across 88 markets are defined by their attitude of positive provocation, which means:

• deep knowledge of our clients’ business
• the confidence to challenge what’s gone before
• the support to go further than we thought possible.

Discover more at wavemakerglobal.com/uk or follow us @WavemakerUK.

We are an equal opportunities employer and support the life choices of our employees.

All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation, or age.

We support the life choices of our employees, offering generous family and carer-friendly policies.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Advertising Services, Marketing Services, and Technology, Information and Internet