Client Manager

Matthews International; Cleckheaton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global packaging and brand experience company seeks an Account Manager to build relationships with clients, coordinate projects, and identify opportunities for additional solutions. The role requires strong communication and project management skills to ensure timely and budget-friendly deliverables.

Qualifications

• Strong analytical, prioritizing, and interpersonal skills.
• Ability to develop collaborative relationships and work autonomously.

Responsibilities

• Build effective relationships with client contacts.
• Ensure efficient project coordination from estimation to completion.
• Maintain knowledge of industry trends and client needs.

Skills

Analytical

Problem Solving

Communication

Project Management

Presentation

Tools

MS Office Suite

Outlook

Job description

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

The Account Manager builds effective relationships with entry- to mid-level client contacts. This role ensures the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilises an understanding of the company's and the client's industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs.

Responsibilities

• Identify the type of tools and solutions needed for each project, both internal and external.
• Identify content needed for final deliverables (e.g., video, design, text, etc.) and sources for content.
• Ensure the creation of campaigns, leveraging resources appropriately.
• Utilise data-driven tools and systems for testing.
• Develop and manage client roadmaps.
• Interact and communicate effectively with client teams.
• Present client recommendations, insights, and deliverables effectively.
• Assist with pitches, as appropriate.
• Maintain ongoing knowledge of industry trends, especially social media and market trends, and work with team members to ensure proper scoping of client work and articulation of final deliverables.

Display

• Behaviours: Vision – Belief, Energy, and Passion; Engagement – be physically, emotionally, and intellectually connected to partners and team; Develop understanding of a productive and profitable studio; Success through monitoring and broadcast; Live the Brand Experience Maxims; Discipline and purpose.
• Technical Capabilities: Proficiency in MS Office Suite, Outlook, Internet applications; Strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills; Strong communication skills; Mathematical understanding; Ability to develop collaborative relationships; Ability to work autonomously and in teams; Ability to influence peers and management; Self-motivated with attention to detail and deadlines.

Deliver

• Future planning and idea generation for clients, providing strategic input and innovative solutions for marketing and advertising opportunities.

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Matthews International is committed to accessibility and provides reasonable accommodations to applicants with disabilities. If needed, contact our Human Resources team for assistance. We are an equal opportunity employer, making employment decisions based on qualifications, merit, and business needs.