Junior Client Manager

JR United Kingdom; Bradford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading corporate travel management company as an Inside Client Manager. You will manage client portfolios, support the client management team, and ensure client growth and retention. Excellent communication and management skills are essential.

Qualifications

• At least 2 years of proven Management experience.
• Excellent written and verbal communication skills.
• Advanced industry knowledge.

Responsibilities

• Manage a small portfolio of clients and support the client management team.
• Provide ad hoc project support and regular updates for clients.
• Lead training, system demonstrations, and client onboarding.

Skills

Management

Communication

Analytical Skills

Negotiation

Organizational Skills

Team Player

Relationship Building

Job description

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Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

Minimum Requirements:

1. At least 2 years proven Management experience with the confidence and ability to challenge and query decisions with senior members of CTM and own client issues to avoid escalations.
2. Excellent written and verbal communication skills.
3. Excellent numeracy/analytical skills – makes rational, realistic and sound decisions.
4. Attention to detail and quality orientation.
5. Persuasive – ability to negotiate.
6. Highly resilient – remaining calm under pressure.
7. Highly organised and a good planner – prioritises activity.
8. Advanced industry knowledge.
9. A team player.
10. Excellent relationship builder.
11. Working with information – ability to use a range of information and identify new opportunities for the client and CTM.
12. Commercially aware.

Responsibilities:

The role of the Inside Client Manager is primarily to manage a small portfolio of clients, support the team of client managers, and provide ad hoc project support across the team. The role involves working closely with the Business Support Team, wider Client Management team, Operations, and Finance. The job holder will own their clients and manage them remotely, providing regular updates, training, support, and management information. They will also support the Head of Client Services and have direct responsibility for providing clear updates, planning, and regular reports for each client. Additionally, the role includes managing a portfolio of clients to ensure growth, development, and retention, including leading training, system demonstrations, and client onboarding.