Client Liaison, Product Support (L2) - Legal Tech

Explore Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading legal tech firm in the United Kingdom is seeking a high-level Product Support Specialist. This high-visibility role focuses on managing major client relationships, with a significant portion dedicated to software delivery and operational excellence. The ideal candidate will demonstrate an outgoing personality and a proven background in Level 2 support. Strong scripting skills and experience in legal tech will be advantageous. This role may also require occasional travel to client meetings in Paris.

Qualifications

• Outgoing personality with strong communication skills.
• Proven experience in software delivery or Level 2 support.
• Interest in scripting and automation to improve efficiency.

Responsibilities

• Act as primary contact for major client relationships.
• Manage weekly releases to ensure smooth delivery.
• Support a business primarily based in the US.

Skills

Stakeholder engagement

Software delivery

Scripting

Client management

Job description

A leading legal tech firm in the United Kingdom is seeking a high-level Product Support Specialist. This high-visibility role focuses on managing major client relationships, with a significant portion dedicated to software delivery and operational excellence. The ideal candidate will demonstrate an outgoing personality and a proven background in Level 2 support. Strong scripting skills and experience in legal tech will be advantageous. This role may also require occasional travel to client meetings in Paris.