LegalTech Client Success Consultant (Hybrid, UK)

LEAP Legal Software; Bath; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

LEAP Legal Software in the UK is seeking a proactive Client Success Consultant to support a UK client base of law firms. You will apply expert knowledge of SOS systems to enable clients to realize value, with remote check-ins, training plans and meetings in a hybrid London/Bath setup.

You will build trusted relationships, analyse client needs, and educate clients on best practices to maximise product adoption and retention. A strong focus on service and communication is essential.

Qualifications

• Advanced ability to manage client relationships and understand stakeholder needs
• Ability to present clearly and persuasively in varied settings
• Experience delivering client-facing training or workshops
• Strong analytical skills to interpret client requirements and data
• Proven track record in upselling or expanding services with clients

Responsibilities

• Act as a liaison between LEAP clients and internal teams to understand needs
• Analyse client requirements and align software to goals
• Build and maintain trusted client relationships and drive adoption
• Gather feedback to inform product improvements and service enhancements
• Communicate client needs internally to influence decisions
• Collaborate with Product, Sales and Marketing to improve user experience and adoption
• Manage client expectations and define boundaries for deliverables
• Stay informed on industry trends to provide value to clients
• Coordinate with colleagues across the business to address client concerns

Skills

Client relationships

Stakeholder management

Public speaking

Analytical thinking

Sales skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

LEAP Legal Software in the UK is seeking a proactive Client Success Consultant to support a UK client base of law firms. You will apply expert knowledge of SOS systems to enable clients to realize value, with remote check-ins, training plans and meetings in a hybrid London/Bath setup.

You will build trusted relationships, analyse client needs, and educate clients on best practices to maximise product adoption and retention. A strong focus on service and communication is essential.