Client & Knowledge Base Support Officer

Ingeus UK; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

EAP Support programme

Private medical insurance

Cycle to Work scheme

Travel season ticket loan

Eyecare vouchers

Online shopping discounts

Long service awards

Salary Finance

Critical illness/dental insurance

Job summary

Ingeus UK is seeking a Business Support Officer to provide business and administrative support, including case administration and communications with Service Users. The role involves managing the Knowledge Base, partnership directory, opportunities, and eligibility criteria, plus maintaining the service directory and interfaces with providers.

Based at home with occasional in-person meetings, the successful candidate will handle referrals across multiple CRM systems, schedule assessments, and

Qualifications

• General administrative experience in a high-volume environment.
• Experience of effective and efficient calendar management.
• Excellent listening & communication skills.
• Ability to build rapport with Service Users and to communicate effectively verbally and in writing.
• Ability to make and keep excellent professional relationships with colleagues and partners.
• High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.
• An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.
• Excellent IT (Information Technology) skills, particularly including CRM.
• Ability to work effectively as part of a team.
• Commitment to anti-discriminatory practice.
• Awareness and ability to keep strict confidentiality.

Responsibilities

• Process referrals on multiple CRM systems.
• Schedule Initial Assessments with both Service Users and external organisations.
• Build excellent relationships with colleagues, Service Users, and external organisations.
• Maintain and improve robust admin systems and procedures.
• Complete tasks and projects as directed by manager.
• Support the collation of performance data against a range of key performance indicators, compliance, and quality standards.
• Complete spot checks and reviews of electronic records to ensure quality and compliance against contractual and delivery standards.

Skills

General administrative experience

Calendar management

Listening & communication

Relationship building

Verbal & written communication

Attention to detail

Open to new ideas

CRM IT skills

Teamwork

Anti-discrimination commitment

Confidentiality awareness

Tools

CRM

Job description

Ingeus UK is seeking a Business Support Officer to provide business and administrative support, including case administration and communications with Service Users. The role involves managing the Knowledge Base, partnership directory, opportunities, and eligibility criteria, plus maintaining the service directory and interfaces with providers.

Based at home with occasional in-person meetings, the successful candidate will handle referrals across multiple CRM systems, schedule assessments, and