Remote Business Support & CRM Specialist

SmartRecruiters, Inc.; Manchester; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days of annual leave

EAP Support programme

Private medical insurance

Life assurance

Community volunteering (up to 2 days)

Eyecare vouchers

Cycle to Work

Travel season ticket loan

Long service awards

Salary Finance

Additional benefits (critical illness,

Job summary

Ingeus is a leading human services provider delivering employment, skills and health and wellbeing services to transform lives. The Business Support Officer will provide business support, manage the Knowledge Base and service directories, and handle referrals across multiple CRM systems.

The role is home-based with occasional in-person meetings in the United Kingdom, offering a salary of £27,014.33 per year and a comprehensive benefits package including DBS checks and career development

Qualifications

• General administrative experience in a high-volume environment.
• Experience of effective and efficient calendar management.
• Ability to build rapport with Service Users and to communicate effectively verbally and in writing.
• Ability to make and keep excellent professional relationships with colleagues and partners.
• High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.
• An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.
• Excellent IT skills, particularly including CRM.
• Ability to work effectively as part of a team setting.
• Commitment to anti-discriminatory practice.
• Awareness and ability to keep strict confidentiality.

Responsibilities

• Process referrals on multiple CRM systems.
• Schedule Initial Assessments with Service Users and external organisations.
• Build excellent relationships with colleagues, Service Users, and external organisations.
• Maintain and improve robust admin systems and procedures.
• Complete tasks and projects as directed by manager.
• Support the collation of performance data against KPIs, compliance, and quality standards.
• Complete spot checks and reviews of electronic records to ensure quality and compliance with contractual standards.

Skills

CRM proficiency

Calendar management

Communication skills

Data analysis

Teamwork

Confidentiality

Attention to detail

Relationship building

Tools

CRM software

Job description

Ingeus is a leading human services provider delivering employment, skills and health and wellbeing services to transform lives. The Business Support Officer will provide business support, manage the Knowledge Base and service directories, and handle referrals across multiple CRM systems.

The role is home-based with occasional in-person meetings in the United Kingdom, offering a salary of £27,014.33 per year and a comprehensive benefits package including DBS checks and career development