Business Support Officer

SmartRecruiters, Inc.; Manchester; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days of annual leave

EAP Support programme

Private medical insurance

Life assurance

Community volunteering (up to 2 days)

Eyecare vouchers

Cycle to Work

Travel season ticket loan

Long service awards

Salary Finance

Additional benefits (critical illness,

Job summary

Ingeus is a leading human services provider delivering employment, skills and health and wellbeing services to transform lives. The Business Support Officer will provide business support, manage the Knowledge Base and service directories, and handle referrals across multiple CRM systems.

The role is home-based with occasional in-person meetings in the United Kingdom, offering a salary of £27,014.33 per year and a comprehensive benefits package including DBS checks and career development

Qualifications

• General administrative experience in a high-volume environment.
• Experience of effective and efficient calendar management.
• Ability to build rapport with Service Users and to communicate effectively verbally and in writing.
• Ability to make and keep excellent professional relationships with colleagues and partners.
• High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.
• An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.
• Excellent IT skills, particularly including CRM.
• Ability to work effectively as part of a team setting.
• Commitment to anti-discriminatory practice.
• Awareness and ability to keep strict confidentiality.

Responsibilities

• Process referrals on multiple CRM systems.
• Schedule Initial Assessments with Service Users and external organisations.
• Build excellent relationships with colleagues, Service Users, and external organisations.
• Maintain and improve robust admin systems and procedures.
• Complete tasks and projects as directed by manager.
• Support the collation of performance data against KPIs, compliance, and quality standards.
• Complete spot checks and reviews of electronic records to ensure quality and compliance with contractual standards.

Skills

CRM proficiency

Calendar management

Communication skills

Data analysis

Teamwork

Confidentiality

Attention to detail

Relationship building

Tools

CRM software

Job description

• Compensation: up to GBP 27,014.33 - yearly

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Job Description

Contract - Full time Permanent

Location - Home based with occasional in person meetings

Salary - £27,014.33

The Business SupportOfficerwill providebusiness support,including case administrationand communications with Service Users.

The Business SupportOfficerwillhandlethe collation and active management of the Knowledge Base, includingthe partnership directory,availableopportunities,and eligibility criteria. They will also managethe servicedirectory and related interfaces withcomplementaryservice providers.

BusinessSupport

Process referrals on multiple CRM systems.

ScheduleInitial Assessments with both Service Users and external organisations.

Build excellent relationships with colleagues, Service Users,and external organisations.

Maintain and improve robust admin systems and procedures.

Completetasksandprojects as directed by manager.

Support the collation of performance data against a range of key performance indicators,compliance,and quality standards.

Complete spot checks and reviews of electronic records to ensurequality and complianceagainst contractual and delivery standards.

Qualifications

General administrative experience in a high-volume environment.

Experience ofeffective and efficient calendar management.

Ability to build rapport with Service Users and to communicate effectively verbally and in writing.

Ability to make andkeepexcellent professional relationships with colleagues and partners.

High levelof attention to detail along with the ability to organise workload and prioritise to meet deadlines.

An openness tonew ideasand ways of working, with a willingness to learn and develop from formal feedback.

ExcellentIT (Information Technology)skills, particularly including CRM.

Ability to work effectively as part of a team setting.

Commitment to anti-discriminatory practice.

Awareness and ability tokeepstrict confidentiality.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successfulcandidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.


• EAP Support programmeavailable 24/7, including 6 free counselling sessions.


• Private medical insuranceandlife assurance.


• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.


• Eyecare vouchersto help with glasses or eye care.


• Cycle to Work schemeandtravel season ticket loan.


• Long service awardsto celebrate your commitment.


• Salary Financeoffering financial education and advice.


• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else,we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitation to contact us [e-mail] discuss how we can support you