Youth Employment Manager

SmartRecruiters, Inc.; Newcastle upon Tyne; On-site; GBP 36,000 - 44,000; Full time

Job summary

Ingeus is seeking a confident Youth Employment Manager, Regional Office Worker, delivering the Youth Jobs Guarantee across Newcastle, Gateshead and Middlesborough. You will lead a multidisciplinary team to provide a high-quality service for young people, employers and partners.

Working with the Service Manager, you will translate priorities into clear actions, coach colleagues, monitor progress with MIS, and ensure records and customer journeys are accurate, audit-ready and joined-up.

Qualifications

• Experience supervising, coordinating or leading colleagues in an employment, skills, public service or similarly target-driven setting.
• Practical people leader who can coach, challenge and support colleagues to perform well.
• Confident using data to understand performance, identify priorities and improve delivery.
• Turn contractual, operational and quality requirements into clear team expectations.
• Organised, calm under pressure and able to manage competing priorities without losing attention to detail.
• Clear communication, building trust quickly and comfortable with honest, constructive conversations.
• Understanding safeguarding, equality, data protection, health and safety, accurate records and audit-ready evidence.
• Collaborative, accountable and solution-focused with good digital confidence across Microsoft Office and CRM or case-management systems.
• Willingness to travel across the East Midlands when required.

Responsibilities

• Lead, motivate and organise the delivery team, setting clear standards for performance, quality and professional conduct.
• Coach colleagues through regular one-to-ones, team meetings, objective setting, feedback and development planning.
• Use data and management information to monitor progress, manage risk and keep delivery aligned to programme targets.
• Coordinate caseloads, diaries, outreach, training, employer activity and administration so the service runs smoothly.
• Lead case and pipeline reviews, making sure actions are clear, purposeful and followed through.
• Support forecasting and reporting, giving the Service Manager clear updates on performance, staffing, participant progress, employer pipelines and emerging issues.
• Check the quality of records, evidence and customer journeys, taking action where standards need to improve.
• Respond appropriately to complaints, incidents, safeguarding concerns and service problems, escalating when needed.
• Promote joined up working across Employment Advisors, Employer Engagement Advisors, Trainers, Contact Centre Advisors and programme administration colleagues

Skills

Leadership

Coaching

Data analysis

Performance monitoring

People management

Communication

Safeguarding

Data protection

Health and safety

CRM or case-management

Tools

Microsoft Office

CRM

Case-management systems

Job description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Youth Employment Manager
Regional Office Worker - Site & Community based (Covering Newcastle, Gateshead & Middlesborough)
Salary:Starting from £40,000 per annum + Package

About the role
We are looking for a confident Leader to bring focus, pace and consistency to the Youth Jobs Guarantee programme. This is a delivery leadership role, supporting a multidisciplinary team to perform well, stay on track and deliver a high-quality service for young people, employers and partners.

Working closely with the Service Manager, you will turn programme priorities into clear team actions, keep workloads moving and use performance information to spot risks early. You will coach colleagues, strengthen practice and make sure records, evidence and customer journeys are accurate, joined up and audit ready.

You will create the conditions for frontline colleagues to do their best work: clear expectations, regular feedback, purposeful case reviews, strong operational controls and a culture of continuous improvement.

What you will be doing

• Lead, motivate and organise the delivery team, setting clear standards for performance, quality and professional conduct.
• Coach colleagues through regular one-to-ones, team meetings, objective setting, feedback and development planning.
• Use data and management information to monitor progress, manage risk and keep delivery aligned to programme targets.
• Coordinate caseloads, diaries, outreach, training, employer activity and administration so the service runs smoothly.
• Lead case and pipeline reviews, making sure actions are clear, purposeful and followed through.
• Support forecasting and reporting, giving the Service Manager clear updates on performance, staffing, participant progress, employer pipelines and emerging issues.
• Check the quality of records, evidence and customer journeys, taking action where standards need to improve.
• Respond appropriately to complaints, incidents, safeguarding concerns and service problems, escalating when needed.

Promote joined up working across Employment Advisors, Employer Engagement Advisors, Trainers, Contact Centre Advisors and programme administration colleagues

Qualifications

About you

• You have experience supervising, coordinating or leading colleagues in an employment, skills, public service or similarly target-driven setting.
• You are a practical people leader who can coach, challenge and support colleagues to perform well.
• You are confident using data to understand performance, identify priorities and improve delivery.
• You can turn contractual, operational and quality requirements into clear team expectations.
• You are organised, calm under pressure and able to manage competing priorities without losing attention to detail.
• You communicate clearly, build trust quickly and are comfortable having honest, constructive conversations.
• You understand the importance of safeguarding, equality, data protection, health and safety, accurate records and audit-ready evidence.
• You are collaborative, accountable and solution-focused, with good digital confidence across Microsoft Office and CRM or case-management systems.
• You are willing to travel across the East Midlands when required.

- Candidates with Full UK Driving Licences & access to vehicles is Desirable -

Additional Information

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments - whether that's help with the application, interview format, or anything else, we're here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.