Youth Employment Manager

SmartRecruiters, Inc.; Dudley; On-site; GBP 36,000 - 44,000; Full time

Job summary

Ingeus is a leading human services provider delivering employment, skills and health and wellbeing services across the UK. The Youth Employment Manager is a delivery leadership role, responsible for guiding a multidisciplinary team to support young people, employers and partners and to drive a high-quality service.

The Regional Office Worker will use data to monitor progress, coach staff, manage caseloads and ensure audit-ready records while travelling across Dudley, Sandwell, Walsall and

Qualifications

• Experience supervising, coordinating or leading colleagues in a target-driven setting.
• Ability to coach, challenge and support colleagues to perform well.
• Comfort using data to understand performance, identify priorities and improve delivery.
• Turn contractual, operational and quality requirements into clear team expectations.
• Organised and calm under pressure with attention to detail and strong communication.

Responsibilities

• Lead, motivate and organise the delivery team, setting clear standards for performance and quality.
• Coach colleagues through regular one-to-ones, team meetings and development planning.
• Use data and management information to monitor progress and manage risk.
• Coordinate caseloads, diaries, outreach, training and administration to keep the service running smoothly.
• Lead case and pipeline reviews with clear actions and follow-through.

Skills

Leadership

Data analysis

Coaching

Performance management

Communication

Tools

Microsoft Office

CRM systems

Job description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Youth Employment Manager

Regional Office Worker - Site & Community based (Covering Dudley, Sandwell, Walsall & Wolverhampton)

Salary: Starting from £40,000 per annum + Package

About the role

We are looking for a confident Leader to bring focus, pace and consistency to the Youth Jobs Guarantee programme. This is a delivery leadership role, supporting a multidisciplinary team to perform well, stay on track and deliver a high-quality service for young people, employers and partners.

Working closely with the Service Manager, you will turn programme priorities into clear team actions, keep workloads moving and use performance information to spot risks early. You will coach colleagues, strengthen practice and make sure records, evidence and customer journeys are accurate, joined up and audit ready.

You will create the conditions for frontline colleagues to do their best work: clear expectations, regular feedback, purposeful case reviews, strong operational controls and a culture of continuous improvement.

What you will be doing

• Lead, motivate and organise the delivery team, setting clear standards for performance, quality and professional conduct.
• Coach colleagues through regular one-to-ones, team meetings, objective setting, feedback and development planning.
• Use data and management information to monitor progress, manage risk and keep delivery aligned to programme targets.
• Coordinate caseloads, diaries, outreach, training, employer activity and administration so the service runs smoothly.
• Lead case and pipeline reviews, making sure actions are clear, purposeful and followed through.
• Support forecasting and reporting, giving the Service Manager clear updates on performance, staffing, participant progress, employer pipelines and emerging issues.
• Check the quality of records, evidence and customer journeys, taking action where standards need to improve.
• Respond appropriately to complaints, incidents, safeguarding concerns and service problems, escalating when needed.
• Promote joined up working across Employment Advisors, Employer Engagement Advisors, Trainers, Contact Centre Advisors and programme administration colleagues.

Qualifications

About you

• You have experience supervising, coordinating or leading colleagues in an employment, skills, public service or similarly target-driven setting.
• You are a practical people leader who can coach, challenge and support colleagues to perform well.
• You are confident using data to understand performance, identify priorities and improve delivery.
• You can turn contractual, operational and quality requirements into clear team expectations.
• You are organised, calm under pressure and able to manage competing priorities without losing attention to detail.
• You communicate clearly, build trust quickly and are comfortable having honest, constructive conversations.
• You understand the importance of safeguarding, equality, data protection, health and safety, accurate records and audit-ready evidence.
• You are collaborative, accountable and solution-focused, with good digital confidence across Microsoft Office and CRM or case-management systems.
• You are willing to travel across the East Midlands when required.

- Candidates with Full UK Driving Licences & access to vehicles is Desirable -

Additional Information

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments - whether that's help with the application, interview format, or anything else, we're here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.