Business Support Officer

Ingeus UK; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

EAP Support programme

Private medical insurance

Cycle to Work scheme

Travel season ticket loan

Eyecare vouchers

Online shopping discounts

Long service awards

Salary Finance

Critical illness/dental insurance

Job summary

Ingeus UK is seeking a Business Support Officer to provide business and administrative support, including case administration and communications with Service Users. The role involves managing the Knowledge Base, partnership directory, opportunities, and eligibility criteria, plus maintaining the service directory and interfaces with providers.

Based at home with occasional in-person meetings, the successful candidate will handle referrals across multiple CRM systems, schedule assessments, and

Qualifications

• General administrative experience in a high-volume environment.
• Experience of effective and efficient calendar management.
• Excellent listening & communication skills.
• Ability to build rapport with Service Users and to communicate effectively verbally and in writing.
• Ability to make and keep excellent professional relationships with colleagues and partners.
• High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.
• An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.
• Excellent IT (Information Technology) skills, particularly including CRM.
• Ability to work effectively as part of a team.
• Commitment to anti-discriminatory practice.
• Awareness and ability to keep strict confidentiality.

Responsibilities

• Process referrals on multiple CRM systems.
• Schedule Initial Assessments with both Service Users and external organisations.
• Build excellent relationships with colleagues, Service Users, and external organisations.
• Maintain and improve robust admin systems and procedures.
• Complete tasks and projects as directed by manager.
• Support the collation of performance data against a range of key performance indicators, compliance, and quality standards.
• Complete spot checks and reviews of electronic records to ensure quality and compliance against contractual and delivery standards.

Skills

General administrative experience

Calendar management

Listening & communication

Relationship building

Verbal & written communication

Attention to detail

Open to new ideas

CRM IT skills

Teamwork

Anti-discrimination commitment

Confidentiality awareness

Tools

CRM

Job description

Contract - Full time Permanent

Location - Home based with occasional in person meetings

Salary - £27,014.33

The Business SupportOfficerwill providebusiness support,including case administrationand communications with Service Users.

The Business SupportOfficerwillhandlethe collation and active management of the Knowledge Base, includingthe partnership directory,availableopportunities,and eligibility criteria. They will also managethe servicedirectory and related interfaces withcomplementaryservice providers.

BusinessSupport

• Process referrals on multiple CRM systems.

• ScheduleInitial Assessments with both Service Users and external organisations.

• Build excellent relationships with colleagues, Service Users,and external organisations.

• Maintain and improve robust admin systems and procedures.

• Completetasksandprojects as directed by manager.

• Support the collation of performance data against a range of key performance indicators,compliance,and quality standards.

• Complete spot checks and reviews of electronic records to ensurequality and complianceagainst contractual and delivery standards.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Qualifications

• General administrative experience in a high-volume environment.

• Experience ofeffective and efficient calendar management.

• Excellent listening & communication skills.

• Ability to build rapport with Service Users and to communicate effective verbally and in writing.

• Ability to make andkeepexcellent professional relationships with colleagues and partners.

• High levelof attention to detail along with the ability to organise workload and prioritise to meet deadlines.

• An openness tonew ideasand ways of working, with a willingness to learn and develop from formal feedback.

• ExcellentIT (Information Technology)skills, particularly including CRM.

• Ability to work effectively as part of a team setting.

• Commitment to anti-discriminatory practice.

• Awareness and ability tokeepstrict confidentiality.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successfulcandidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.
• EAP Support programmeavailable 24/7, including 6 free counselling sessions.
• Private medical insuranceandlife assurance.
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecare vouchersto help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work schemeandtravel season ticket loan.
• Long service awardsto celebrate your commitment.
• Salary Financeoffering financial education and advice.
• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else,we’re here to listen and work with you to find the best approach.