Client Success Manager

HealthBoxHR; Greater London; Sur place; GBP 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Commission opportunities

Ownership of client portfolio

Impact on client retention and growth

Résumé du poste

HealthBoxHR in London is seeking a commercially driven Client Success Manager to join our growing team. You will manage a portfolio of clients, maximise engagement and drive revenue growth through upselling, renewals and new business opportunities.

You’ll build strong relationships, ensure clients get maximum value from the HBHR platform and identify opportunities to introduce additional products and services. This is a client-facing, target-driven role with commission opportunities.

Qualifications

• Experience in Client Success, Account Management or a sales-focused role.
• Proactive approach to client engagement and business development.
• Confidence in handling commercial conversations, upselling and negotiating renewals.
• Experience using a CRM.
• Strong communication, relationship-building and organisational skills.
• Ability to manage your own portfolio, pipeline and commercial targets.

Responsabilités

• Client Relationship Management: Proactively engage with your portfolio through regular check-ins and business reviews, ensuring clients are happy, engaged and getting maximum value from the platform.
• Upselling & Revenue Growth: Identify and develop opportunities to upsell additional modules, features and package upgrades, managing your own sales pipeline and targets.
• Contract Renewals: Manage upcoming renewals, leading commercial discussions to secure client retention, longer-term commitments and revenue growth.
• Client Retention: Monitor client satisfaction and engagement, identifying potential risks early and taking proactive steps to improve retention.
• CRM Management: Maintain accurate client records, sales opportunities and pipeline activity.
• Product Knowledge: Stay up to date with new HBHR features and developments, proactively communicating relevant opportunities to clients.
• Sales & Lead re-engagement: Review historical lost leads and opportunities within our CRM, proactively reaching out to previous prospects to reignite interest, showcase new developments and generate new business opportunities.

Connaissances

Client success

Account management

Sales-focused

CRM usage

Communication

Relationship building

Outils

CRM

Description du poste

Employment Type

Full Time, Permanent

Application Start Date

05-11-2026

Application End Date

15-11-2026

Location

Soho, London

Description

HBHR | Client Success Team

We’re looking for a commercially driven and proactive Client Success Manager to join our growing team at HBHR.

This is a client-facing role focused on building strong relationships, maximising client engagement and driving revenue growth through upselling, renewals and new business opportunities.

You’ll manage your own portfolio of clients, ensuring they get the most out of the HBHR platform, whilst identifying opportunities to introduce additional products, features and services.

What you’ll do

• Client Relationship Management: Proactively engage with your portfolio through regular check-ins and business reviews, ensuring clients are happy, engaged and getting maximum value from the platform.
• Upselling & Revenue Growth: Identify and develop opportunities to upsell additional modules, features and package upgrades, managing your own sales pipeline and targets.
• Contract Renewals: Manage upcoming renewals, leading commercial discussions to secure client retention, longer-term commitments and revenue growth.
• Client Retention: Monitor client satisfaction and engagement, identifying potential risks early and taking proactive steps to improve retention.
• CRM Management: Maintain accurate client records, sales opportunities and pipeline activity.
• Product Knowledge: Stay up to date with new HBHR features and developments, proactively communicating relevant opportunities to clients.
• Sales & Lead Re-engagement: Review historical lost leads and opportunities within our CRM, proactively reaching out to previous prospects to reignite interest, showcase new developments and generate new business opportunities.

About You

We’re looking for someone who is confident, commercially minded and enjoys building relationships whilst identifying opportunities for growth.

You’ll ideally have:

• Experience in Client Success, Account Management or a sales-focused role.
• A proactive approach to client engagement and business development.
• Confidence in handling commercial conversations, upselling and negotiating renewals.
• Experience using a CRM.
• Strong communication, relationship-building and organisational skills.
• The ability to manage your own portfolio, pipeline and commercial targets.

What We Offer

• A commercially focused role with genuine ownership of your client portfolio.
• Commission opportunities linked to upselling, revenue growth and successful contract extensions.
• The chance to contribute directly to client retention, business growth and the continued success of HBHR.