Client Success Manager (Remote, London)

Blacksmith Agency LLC; Greater London; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Blacksmith Agency LLC is a remote marketing agency specializing in paid media, SEO, CRO and web. As Client Success Manager you will own an established book of recurring agency clients, retain them and grow revenue, working with the sales team to ensure seamless delivery.

You will focus on keeping clients happy, expanding opportunities within accounts, and managing a seven-figure annual quota across retention and upsells, collaborating with strategists and delivery teams to present a single,

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Proven track record of retaining clients and selling additional work with measurable results.
• Comfort carrying a quota and presenting with senior client stakeholders.

Responsibilities

• Retain clients across your book, manage renewals and detect drift early.
• Identify upsell opportunities and expand projects within each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Upselling

Quota management

Client communications

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.