Client-Focused FinTech Implementation Lead

FactSet; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health and disability insurance

Retirement savings plan

Employee stock purchase program

Paid time off

Job summary

FactSet is seeking a client-focused Implementation Specialist to lead software deployment projects for hedge funds, asset managers, banks, and brokers. You will configure environments, gather business requirements, and partner with Product and Engineering to deliver client-specific enhancements, while training users and ensuring smooth onboarding.

This role requires 5-7 years in financial technology and strong communication, with the ability to manage multiple projects in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years of experience in financial technology, software implementations, or client-facing technical support.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience managing multiple client projects simultaneously.
• Strong technical aptitude with the ability to quickly learn new technologies.

Responsibilities

• Manage end-to-end client implementation and onboarding projects.
• Gather business requirements and translate them into system configurations.
• Configure trading environments, user accounts, permissions, and workflows.
• Coordinate with brokers, custodians, and third-party vendors throughout implementation.
• Partner with Product and Engineering teams to deliver client-specific enhancements.
• Create functional documentation, implementation plans, and operational runbooks.
• Deliver onsite and virtual training sessions for traders, portfolio managers, operations, and compliance teams.
• Configure trade routing, end-of-day processing, and integration workflows.
• Build and maintain strong client relationships while providing post-implementation support.
• Identify opportunities to improve client adoption and overall user experience.
• Manage multiple concurrent projects while meeting deadlines and maintaining high-quality standards.

Skills

Fintech experience

Project management

Client-facing

Analytical skills

Communication skills

Multi-project management

Technical aptitude

Education

Bachelor's degree or equivalent

Tools

OMS/EMS/PMS

SQL

Java

Python

FIX protocol

Job description

FactSet is seeking a client-focused Implementation Specialist to lead software deployment projects for hedge funds, asset managers, banks, and brokers. You will configure environments, gather business requirements, and partner with Product and Engineering to deliver client-specific enhancements, while training users and ensuring smooth onboarding.

This role requires 5-7 years in financial technology and strong communication, with the ability to manage multiple projects in a fast-paced