Senior Delivery Manager

Nicholson Search and Selection; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Nicholson Search and Selection is seeking an experienced Delivery Manager to lead end-to-end client implementations for global financial institutions, including large investment banks. You will operate at the intersection of project delivery, client management, and team leadership to ensure on-time, in-scope delivery of complex programmes.

In this fast-paced fintech environment, you will scale and mature the Delivery function through process improvement, governance, and cross-functional

Qualifications

• Minimum 7 years’ experience in delivery, operations, or project management.
• Experience delivering complex client implementations in fintech or financial services.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent stakeholder management and client-facing communication.
• Experience leading cross-functional teams and driving delivery accountability.
• People management or team leadership experience.
• Comfortable in high-growth, evolving environments.

Responsibilities

• Own end-to-end delivery lifecycle for client implementations from initiation to go-live and support.
• Manage projects with large enterprise and investment banking clients.
• Define project plans, timelines, milestones, dependencies, risks, and resources.
• Lead governance meetings and executive stakeholder communications.
• Build trusted client relationships and act as primary delivery contact.
• Identify opportunities to improve and standardise delivery processes.
• Provide leadership and coaching for Delivery/Operations teams.

Skills

Delivery management

Project management

Stakeholder management

Cross-functional leadership

Operational excellence

Team leadership

Strategic thinking

Communication

Job description

We are looking for an experienced Delivery Manager to lead the successful end-to-end

delivery of complex client implementation projects for global financial institutions,

including large investment banks. This role sits at the intersection of project delivery,

client management, operational excellence, and team leadership.

The successful candidate will play a critical role in ensuring projects are delivered on

time, within scope, and to the highest quality standards, while also helping to scale and

mature the Delivery function through process improvement and operational

standardisation.

This is an ideal opportunity for someone with strong operational and project

management experience who thrives in fast-paced fintech environments and enjoys

working closely with enterprise clients, internal stakeholders, and cross-functional

teams.

Key Responsibilities

Project & Delivery Management

• Own the end-to-end delivery lifecycle for client implementation projects, from initiation through to go-live and post-implementation support.
• Manage projects with large enterprise and investment banking clients.
• Define project plans, timelines, milestones, dependencies, risks, and resource requirements.
• Ensure delivery commitments are met while proactively managing scope, risks, issues, and escalations.
• Coordinate cross-functional teams including Product, Engineering, Operations, and Client Success.
• Lead governance meetings, status updates, steering committees, and executive stakeholder communications.
• Drive accountability across internal and external stakeholders to achieve

Client & Stakeholder Management

• Build trusted relationships with client stakeholders across business, operations, and technology teams.
• Act as the primary point of contact for delivery-related activities during implementations.
• Manage expectations effectively and provide clear communication on progress, risks, and dependencies.
• Support clients through onboarding, implementation, testing, operational readiness, and transition to BAU support.

Operational Excellence & Process Improvement

• Contribute to scaling and maturing the Delivery function as the business grows.
• Identify opportunities to improve, standardise, and automate delivery processes and operational procedures.
• Develop and maintain implementation frameworks, governance standards, reporting structures, and best practices.
• clients.
• Provide leadership, mentoring, and day-to-day management for Delivery or Operations team members.
• Support hiring, onboarding, coaching, and performance development within the team.
• Foster a collaborative, accountable, and high-performing team culture.
• Act as a role model for delivery excellence and client-centric execution.

Required Experience & Skills

• Minimum 7 years’ experience in Delivery, Operations, Project Management, or Implementation Management roles.
• Experience delivering complex client implementations within fintech, financial services, SaaS, or enterprise technology environments.
• Strong understanding of working with large financial institutions and investment banking clients.
• Proven track record of managing multiple complex projects simultaneously.
• Excellent stakeholder management and client-facing communication skills.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience leading cross-functional teams and driving delivery accountability.
• Demonstrated experience improving operational processes and implementing scalable ways of working.
• Previous people management or team leadership experience.
• Comfortable operating in high-growth and evolving environments.

Preferred Qualifications

• Experience within capital markets, payments, trading, post-trade, treasury, or banking technology environments.
• Experience with implementation governance, client onboarding, or enterprise change management.

What Success Looks Like

• Successful delivery of complex enterprise implementations with high client satisfaction.
• Strong operational discipline and predictable delivery execution.
• Improved scalability and standardisation across the Delivery function.
• High-performing and engaged delivery team.
• Strong partnerships with internal stakeholders and external clients.