Customer Success & Support Analyst — Hybrid (UK)

PASS by everyLIFE; Farnborough; Hybrid; GBP 24,300 - 29,700; Full time

Benefits offered by this job

25 days holiday

Private medical cover

Life insurance

Company pension scheme

Cycle-scheme

Free non-fiction book scheme

Chill Friday

Job summary

PASS by everyLIFE in Farnborough is seeking a Customer Success and Support Analyst to join our team. This role involves supporting our customers through various channels, focusing heavily on telephone support.

As a member of our dynamic team, you will assist customers in resolving issues in real time, ensuring they gain maximum value from our products. The ideal candidate will have previous experience in customer support, excellent communication skills, and a proactive approach to problem-solving.

Qualifications

• 1-2 years' experience in customer-facing role with telephone support.
• Strong verbal communication skills to build rapport and explain technical concepts.
• Experience working in a high-performing team.

Responsibilities

• Deliver high-quality customer support across multiple channels.
• Handle a high volume of inbound and outbound customer calls.
• Maintain records of enquiries in Salesforce.

Skills

Telephone Support

Customer Service

Verbal Communication

Troubleshooting

Salesforce

Intercom

Tools

Salesforce

Intercom

Jira

Postman

Job description

PASS by everyLIFE in Farnborough is seeking a Customer Success and Support Analyst to join our team. This role involves supporting our customers through various channels, focusing heavily on telephone support.

As a member of our dynamic team, you will assist customers in resolving issues in real time, ensuring they gain maximum value from our products. The ideal candidate will have previous experience in customer support, excellent communication skills, and a proactive approach to problem-solving.