Client-Facing Sales & Order Coordinator

Towne Lifting and Testing; Tees Valley; On-site; GBP 26,000 - 30,000; Full time

Job summary

Towne Lifting and Testing in Stockton-on-Tees, UK, is seeking an organised, motivated team player to support order processing, customer service and daily branch operations. An engineering background is desirable but not essential.

You will handle orders, quotations and records, manage inquiries by phone and email, liaise with suppliers and engineering teams, and help coordinate deliveries and site visits. This role offers growth within a small, customer-focused business.

Qualifications

• Organised, detail-focused and able to prioritise a busy workload.
• Clear communication with customers and colleagues in a friendly, professional way.
• Willingness to learn order processing and customer management systems.

Responsibilities

• Process customer orders accurately, checking product details, quantities, pricing and delivery requirements.
• Prepare quotations, sales orders and purchase orders, and maintain up-to-date customer and order records.
• Handle enquiries by telephone and email, providing a professional, helpful service and keeping customers informed of progress.
• Liaise with suppliers, sales colleagues and engineering teams to confirm availability, lead times and customer requirements.
• Support the coordination of deliveries, site visits and engineering work, helping ensure the required information and resources are in place.
• Follow up outstanding orders and enquiries, resolve routine issues and refer technical questions to the appropriate colleague.
• Support general branch administration, including paperwork, invoicing information and accurate system updates.
• Provide holiday cover for Branch Managers, supporting agreed day-to-day duties such as customer enquiries, order oversight and coordination with colleagues. Escalate decisions outside the agreed level of responsibility.
• Assist other areas of the business when required and contribute ideas to improve customer service and order processing.

Skills

Organisational skills

Communication skills

Microsoft Office

Team player

Willingness to learn

Education

Engineering background desirable

Tools

Microsoft Office

Job description

Towne Lifting and Testing in Stockton-on-Tees, UK, is seeking an organised, motivated team player to support order processing, customer service and daily branch operations. An engineering background is desirable but not essential.

You will handle orders, quotations and records, manage inquiries by phone and email, liaise with suppliers and engineering teams, and help coordinate deliveries and site visits. This role offers growth within a small, customer-focused business.