Technical Clerk

Wolviston Management Services; Tees Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Wolviston Management Services in Middlesbrough is seeking a proactive Technical Clerk to support engineers and the office team with day-to-day coordination of service, repair and inspection activities.

You will handle enquiries, book visits, update records and liaise with customers, engineers and suppliers to keep everyone informed. The role is office-based, offering variety and the chance to develop within the lifting and engineering sector.

Qualifications

• Previous administration, coordination or customer service experience.
• Strong organisational skills with excellent attention to detail.
• A confident and professional telephone manner.
• Good written and verbal communication skills.
• Good general IT skills and confidence using office-based systems.
• The ability to prioritise workloads and manage multiple tasks.
• A proactive approach and willingness to support the wider team.

Responsibilities

• Handling incoming customer enquiries via telephone and email
• Booking and coordinating service, repair and inspection work
• Supporting the planning and scheduling of engineer visits
• Updating job records, customer information and internal systems
• Liaising with engineers, customers and suppliers to obtain required information
• Preparing job paperwork and supporting service certification processes
• Monitoring outstanding jobs, reports and follow-up actions
• Ensuring customers are kept informed on the progress of their requirements
• Supporting the wider Service Division with general administration as required

Skills

Administration

Coordination

Customer service

Organisation

Telephone manner

Written communication

Verbal communication

IT skills

Multi-tasking

Tools

CRM software

Scheduling tools

Job management systems

Purchase orders

Service reports

Job description

Technical Clerk

Location: Middlesbrough

Start Date: ASAP

The Opportunity

Wolviston Management Services are pleased to be supporting our client, a well-established specialist within the lifting equipment industry, in the recruitment of a Technical Clerk to join their busy team in Middlesbrough.

The Role

Working closely with engineers, customers and the wider office team, you will support the day-to-day coordination of service, repair and inspection activities.

• Handling incoming customer enquiries via telephone and email
• Booking and coordinating service, repair and inspection work
• Supporting the planning and scheduling of engineer visits
• Updating job records, customer information and internal systems
• Liaising with engineers, customers and suppliers to obtain required information
• Preparing job paperwork and supporting service certification processes
• Monitoring outstanding jobs, reports and follow-up actions
• Ensuring customers are kept informed on the progress of their requirements
• Supporting the wider Service Division with general administration as required

About You

We are looking for someone who is organised, dependable and comfortable working within a busy office environment.

• Previous administration, coordination or customer service experience
• Strong organisational skills with excellent attention to detail
• A confident and professional telephone manner
• Good written and verbal communication skills
• Good general IT skills and confidence using office-based systems
• The ability to prioritise workloads and manage multiple tasks
• A proactive approach and willingness to support the wider team

Experience within engineering, lifting equipment, construction, transport, hire or industrial services would be beneficial but is not essential.

Previous exposure to job management systems, CRM software, scheduling tools, purchase orders, service reports or certification would also be advantageous.

What's on Offer?

• Temporary opportunity with an immediate start available
• Full-time or part-time hours considered
• Varied and engaging office-based position
• Support from an experienced and friendly team
• Opportunity to gain experience within the specialist lifting and engineering sector
• Potential for the position to develop in line with future business requirements

If you are an organised and customer-focused administrator looking for your next opportunity in Middlesbrough, we'd love to hear from you.