Client-Facing Operations Administrator

WeMaintain; Greater London; On-site; GBP 25,000 - 37,000; Full time

Job summary

WeMaintain in Greater London is looking for a highly organised Customer Service Administrator to enhance customer satisfaction within the lift and escalator industry. This role involves supporting the Customer Success Manager by acting as the first point of contact for customer inquiries and maintaining accurate records.

The ideal candidate will have excellent communication skills and the ability to work under pressure, with the role requiring a proactive approach to customer service and administrative tasks.

Qualifications

• Previous experience in an administration or customer service role.
• Excellent telephone manner and written communication skills.
• Ability to prioritise workload and work under pressure.

Responsibilities

• Act as a first point of contact for customer inquiries.
• Provide timely updates to customers regarding service.
• Assist Customer Success Manager in maintaining strong customer relationships.

Skills

Organisational skills

Attention to detail

Customer-focused

Communication skills

Problem-solving skills

Proficient in Microsoft Office

Job description

WeMaintain in Greater London is looking for a highly organised Customer Service Administrator to enhance customer satisfaction within the lift and escalator industry. This role involves supporting the Customer Success Manager by acting as the first point of contact for customer inquiries and maintaining accurate records.

The ideal candidate will have excellent communication skills and the ability to work under pressure, with the role requiring a proactive approach to customer service and administrative tasks.