Client-Facing Helpdesk & Billing Specialist

Totalis Solutions; Belfast; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Laptop

Mobile Phone

Paid Holidays

Parking

Pension Fund

Job summary

Totalis Solutions is seeking a Helpdesk and Billing Administrator at the Totalis Head Office in Belfast. You will handle calls and emails, log maintenance requests, coordinate with field engineers, and support billing to ensure timely service delivery.

The role requires strong organisational and communication skills, experience with CRM/ticketing systems, and proficiency in Microsoft Office. You will support the Maintenance Department to maintain financial records and client accounts.

Qualifications

• Experience in customer service, support or administrative roles.
• Experience in billing, invoicing, or accounts administration.
• Proficiency with helpdesk software, ticketing systems and CRM tools.
• Strong Excel and Outlook skills.
• Knowledge of Joblogic or similar CAFM/CRM systems.
• Understanding of purchase orders and supplier invoices.

Responsibilities

• Handle incoming calls and emails from clients and log maintenance requests.
• Coordinate with field engineers, contract managers and subcontractors to ensure timely service delivery.
• Raise invoices accurately and support billing with related documents and queries.
• Maintain records of service requests, timesheets and invoicing; generate routine reports.
• Identify improvements to service delivery and billing processes.

Skills

Customer service

Billing/invoicing

Helpdesk software

Excel

Outlook

Data entry

Record-keeping

Tools

Joblogic

CRM systems

Job description

Totalis Solutions is seeking a Helpdesk and Billing Administrator at the Totalis Head Office in Belfast. You will handle calls and emails, log maintenance requests, coordinate with field engineers, and support billing to ensure timely service delivery.

The role requires strong organisational and communication skills, experience with CRM/ticketing systems, and proficiency in Microsoft Office. You will support the Maintenance Department to maintain financial records and client accounts.