Revenue & Billing Specialist

Liberata; Weston-super-Mare; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free eye tests

26 days leave

Casual dress code

Wellness programme

Staff referral programme

Pension scheme

Staff discounts

Job summary

Liberata in the United Kingdom is seeking a Billing Support role to ensure invoices are correctly produced and sent to clients or their representatives to support timely settlements.

The role requires strong customer service and case management to investigate queries by phone or email, reconcile accounts across systems, and process payments and refunds while maintaining progress updates and compliance with SLAs.

Qualifications

• Experience in billing/invoicing and reconciliations in a control environment.
• Proven customer service experience, including support for vulnerable customers.
• Strong ICT literacy with MS Office applications.
• Excellent attention to detail and accuracy with high transaction volumes.
• Good time management and organisation to meet deadlines.

Responsibilities

• To manage invoice production requests and produce accurate invoices and statements.
• Respond to internal and external queries by phone, email, or post and chase responses.
• To reconcile accounts across systems to generate settlement figures.
• Administrative tasks to support recovery workflows and unapplied payments allocation.
• Process payments and refunds including Direct Debit administration (AUDDIS/ARUDD/ADDACS).
• Assist with KPI reporting to Clients and participate in process improvements.
• Attend meetings locally or departmentally as required.
• Ensure all work complies with SLAs, regulatory and audit requirements.

Skills

Billing experience

Reconciliations

Customer service

Attention to detail

Time management

Communication

Team player

Education

GCSE English & Maths

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Liberata in the United Kingdom is seeking a Billing Support role to ensure invoices are correctly produced and sent to clients or their representatives to support timely settlements.

The role requires strong customer service and case management to investigate queries by phone or email, reconcile accounts across systems, and process payments and refunds while maintaining progress updates and compliance with SLAs.