Client Experience & Workplace Concierge

Shoosmiths; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Job summary

Shoosmiths is seeking a proactive Receptionist to deliver first-class client service across external and internal clients. You will manage front of house, greeting visitors, coordinating meeting room bookings, and handling hospitality for events.

The role requires AV setup skills, strong communication, and a professional, discreet approach. Based in Glasgow, the successful candidate will support the Property & Workplace team and work closely with PAs and legal advisers, ensuring smooth daily

Qualifications

• 12 months+ receptionist experience in a professional services environment (legal sector preferred).
• Flexible to cover early morning and evening meetings; notice given for holidays.
• Confident setting up AV equipment and troubleshooting during client meetings.
• Excellent presentation and professional demeanour.
• Positive, proactive attitude with a can-do approach.
• High standards with strong attention to detail, neat and methodical work.
• Ability to work under pressure and meet deadlines; adaptable to change.
• Able to liaise with suppliers/contractors and work well alone or in a team.
• Maintain confidentiality at all times.

Responsibilities

• Co-ordinate front of house services as part of a team.
• Meet and greet clients and visitors professionally both internal and external.
• Manage meeting room bookings via email or phone and process in a timely manner.
• Organise client hospitality and catering for events, including breakfasts and lunches.
• Set up and prepare meeting rooms with AV equipment and catering.
• Liaise with clients and staff to handle ad hoc requests (photocopying, deliveries, taxis).
• Organise refreshments and equipment and order meals as required.
• Assist with compliance and H&S tasks and general admin duties.

Skills

Reception experience

Excellent client care

Audio-visual setup

Outlook/Word

Supplier liaison

Team player

Flexibility

Confidentiality

Tools

Outlook

Word

iManage

Job description

Shoosmiths is seeking a proactive Receptionist to deliver first-class client service across external and internal clients. You will manage front of house, greeting visitors, coordinating meeting room bookings, and handling hospitality for events.

The role requires AV setup skills, strong communication, and a professional, discreet approach. Based in Glasgow, the successful candidate will support the Property & Workplace team and work closely with PAs and legal advisers, ensuring smooth daily