Client Experience & Events Host

Brodies LLP; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Job summary

Brodies LLP, a leading UK law firm, seeks a Customer Services Assistant to join the Client Services Team. The role focuses on delivering a high-quality reception and hospitality experience for clients, visitors, and colleagues across offices in Scotland and London.

You will assist with meetings, events, and room set-ups, while maintaining stock and brand standards. A positive, proactive attitude and strong communication are essential.

Qualifications

• Enthusiastic and experienced in customer/client services with a positive ‘can-do’ attitude and warm personality.
• A passion for delivering 5-star customer and hospitality service.
• Communicates in a confident, clear, and concise manner.
• A desire to provide consistently excellent customer service, not only meeting the client needs but exceeding their expectations.
• Flexible and proactive with ability to deal with changing priorities and deadlines.
• Well organised and capable of working as part of a team, with problem solving and initiative.

Responsibilities

• Delivering all aspects of reception and providing a hospitality service for visitors to the building, along with internal meeting requirements.
• Helping set up and execute meetings and events, including light waiting duties.
• Providing a hospitality service for visitors to the building, with internal meeting requirements and meeting service levels.
• Stock checked and ordered as required.
• Set up rooms for meetings, conferences and events and ensure clean working areas to deliver client experience.
• Move and rearrange heavy furniture for meetings and events as required.
• Ensure brand standards are followed.
• Liaise with catering suppliers to order deliveries.
• Provide refreshment and lunch breaks per brand standards.
• Some light hosting duties including tray drinks and coffee service.
• Photocopying and printing for events.

Skills

Customer service

Hospitality

Communication

Team player

Organised

Attention to detail

Heavy lifting

Banqueting/food service

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Brodies LLP, a leading UK law firm, seeks a Customer Services Assistant to join the Client Services Team. The role focuses on delivering a high-quality reception and hospitality experience for clients, visitors, and colleagues across offices in Scotland and London.

You will assist with meetings, events, and room set-ups, while maintaining stock and brand standards. A positive, proactive attitude and strong communication are essential.