Client Experience Specialist - Hybrid Impact

The Owl Centre Ltd; Pontypool; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid & Home working

25 days annual leave

Birthday day off

50% off assessments

Waiting Well charity involvement

Job summary

The Owl Centre Ltd is seeking a Client Experience Co-ordinator for a 12 month fixed term contract based in Pontypool. You will be the first contact for clients, families and professionals, handling calls, emails and referrals, and supporting clinical and operational teams to ensure timely and accurate information.

The role moves to hybrid after training, with 4 days in the Pontypool office and 2 days remote. Working hours are Monday to Friday, 8am to 6pm, with a salary of £30,000 per annum.

Qualifications

• Experience working in customer service or client-facing roles.
• Excellent written and verbal communication.
• Ability to manage multiple enquiries and maintain accurate records.
• Strong organisational skills and attention to detail.

Responsibilities

• Be the first point of contact for client enquiries via calls, email, and messages.
• Maintain accurate records in internal systems and document actions.
• Coordinate with clinical and operations teams to gather information and resolve queries.
• Perform administrative quality checks on clinical reports before sharing.
• Support completion and distribution of clinical reports and outcomes.
• Handle sensitive conversations with empathy and privacy.

Skills

Communication

Compassionate

Organisation

Prioritisation

Adaptability

Data analysis

Tools

Microsoft Outlook

Excel

Word

Job description

The Owl Centre Ltd is seeking a Client Experience Co-ordinator for a 12 month fixed term contract based in Pontypool. You will be the first contact for clients, families and professionals, handling calls, emails and referrals, and supporting clinical and operational teams to ensure timely and accurate information.

The role moves to hybrid after training, with 4 days in the Pontypool office and 2 days remote. Working hours are Monday to Friday, 8am to 6pm, with a salary of £30,000 per annum.