Clinic Co-Ordinator - Derby

Thérapie Clinic; East Midlands; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Uncapped commission

Staff discount

Continuous training and development

Annual leave

Job summary

The Thérapie Clinic Derby Clinic is seeking a Clinic Co-Ordinator to ensure an exceptional client journey, drive revenue goals, and support sales performance. You will contribute to a fast-paced team that values service, results, and continuous development.

Join Thérapie to grow professionally with uncapped commission, staff discounts, training opportunities, and generous annual leave in a leading aesthetic medical clinic network across the UK and Ireland.

Qualifications

• Must have experience in client experience management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Qualified Beauty Therapist.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints.
• Maximise clinic efficiency through diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive consultations with upselling and cross-selling; meet KPIs.

Skills

Client experience management

Customer service

Excellent communication

Interpersonal skills

Analytical skills

Multitasking

Education

Qualified Beauty Therapist

Job description

Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Co-Ordinator in our Derby Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

4# Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.