Client Experience Partner

Teamed; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a dedicated Client Experience Partner to ensure exceptional support for clients. This role involves managing inquiries, addressing concerns, and navigating compliance issues while focusing on service excellence. Join a dynamic team that values diversity and offers opportunities for growth in a fully remote work culture.

Benefits

Collaborative team environment

Opportunities for growth and development

Fully remote work culture

Local benefits tailored to your region

Competitive salary and perks

Qualifications

• Experience in customer support, client services, or account management, preferably in HR/Compliance.
• Excellent communication skills and service focus.

Responsibilities

• Be the main contact for assigned clients, providing high-quality support.
• Advise clients on HR and employment compliance.

Skills

Communication

Problem Solving

Customer Support

Account Management

Tools

CRM

Job description

Join to apply for the Client Experience Partner role at Teamed

About us:

Teamed is on a mission to equalize career opportunities for talent wherever they live. We simplify international and remote employment for growing companies through our proprietary platform and local structures. Our services include relevant local benefits, protection, and compliance for global staff.
We are growing fast and seeking the best talent to elevate us further. Join us and help shape the future of global work!

Why Does This Role Matter?

We are looking for a dedicated and proactive Client Experience Partner to ensure our clients receive exceptional support and guidance. You will manage client inquiries, address concerns, and navigate compliance issues, focusing on service excellence, operational support, and adherence to HR and employment regulations.

Key Responsibilities

1. Be the main contact for assigned clients, providing high-quality support and resolution.
2. Build strong, trust-based client relationships.
3. Handle complaints professionally and empathetically, ensuring swift resolution.
4. Advise clients on HR and employment compliance related to EOR services, utilizing internal resources, AI tools, and global experts.
5. Manage complex compliance issues, collaborating with stakeholders and legal experts.
6. Maintain expertise in global compliance standards and EOR best practices.
7. Track and report client feedback and support metrics for improvement.
8. Keep accurate documentation of client interactions and resolutions.
9. Contribute to improving support processes and knowledge bases.

What We're Looking For

1. Experience in customer support, client services, or account management, preferably in HR/Compliance.
2. Experience managing sensitive relationships and resolving complex issues.
3. Excellent communication skills, accountability, and service focus.
4. Willingness to learn about global employment regulations and compliance frameworks.
5. Strong problem-solving skills and ability to stay calm under pressure.
6. Ability to work independently, manage priorities, and thrive in a fast-paced environment.
7. Proficiency with CRM and support tools.
8. Fluency in English; additional European language skills are a plus.

What’s in It for You?

• Collaborative, entrepreneurial team environment.
• Diversity and inclusion valued and promoted.
• Opportunities for growth and development.
• Fully remote work culture.
• Local benefits tailored to your region.
• Competitive salary and perks.
• International experience through cross-region collaboration.

Life at Teamed

We foster a supportive, dynamic culture with virtual activities, milestone celebrations, and more.

Our Commitment

We welcome diverse backgrounds and are committed to fair, accessible recruitment. Accommodation requests are gladly supported.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Human Resources Services