Client Experience Assistant

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Client Experience Assistant, where you'll be integral to delivering world-class service. This role offers the chance to work closely with Centre Managers, ensuring clients receive exceptional care and support. With a focus on hospitality and client satisfaction, you'll help create inspiring workspaces and memorable experiences. If you're passionate about service excellence and eager to grow in your career, this is your opportunity to shine in a supportive and vibrant environment.

Benefits

Competitive Salary

Annual Discretionary Bonus

Fully Funded Training Programs

Personal Mentoring

Access to Gyms

Employee Assistance Programme

Regular Social Events

Enhanced Pension Package

Season Ticket Loan

Qualifications

• 1+ year in a client-facing, hospitality, or administrative role preferred.
• Natural flair for hospitality and delivering exceptional client experiences.

Responsibilities

• Deliver exceptional client service and manage administrative tasks.
• Support client move-ins and move-outs, and organize client events.

Skills

Customer Service

Detail Orientation

Problem-Solving

Team Collaboration

Proactivity

Job description

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We’re seeking an enthusiastic and detail-oriented individual to join us as a Client Experience Assistant. In this role, you’ll be part of a dynamic team, working closely with the Centre Managers to deliver One Avenue’s award-winning, world-class service. You’ll act as an extension of our clients’ businesses, anticipating their needs and consistently exceeding expectations.

At One Avenue Group, we’re not just operators of business centres; we’re creators of experiences. For years, we have delivered inspiring workspaces paired with a hospitality-first approach to help businesses thrive. If you’re passionate about excellence and aspire to elevate your career, this is your opportunity to make an impact and grow with a market leader.

Key Responsibilities:

• Deliver exceptional client service.
• Assist in managing administrative tasks.
• Support client move-ins and move-outs.
• Support the design and customization of our office spaces.
• Organize and execute client events.
• Conduct regular checks to maintain high building standards.
• Identify areas for improvement and suggest enhancements to the client experience.

Requirements:

What We're Looking For:

• Customer Service Passion: A natural flair for hospitality and delivering exceptional client experiences.
• Detail-Oriented Excellence: A commitment to upholding the highest standards across all responsibilities.
• Problem-Solving Skills: Ability to think on your feet and provide solutions quickly and effectively.
• Team Player: A collaborative approach to working with colleagues, clients, and leadership.
• Proactivity and Initiative: Always looking for ways to go above and beyond.
• Experience: 1+ year in a client-facing, hospitality, or administrative role (desired but not essential).

Serviced office experience isn’t required! If you have transferable skills and the determination to learn and excel, we’ll provide you with all the support and training needed to succeed.

Please note: this is a Monday to Friday office-based team role.

When you join One Avenue Group, you’re not just stepping into a role; you’re embarking on a career path filled with opportunities:

• Competitive Salary: Plus an annual discretionary bonus.
• Professional Growth and Support: Through fully funded training programs and personal mentoring.
• Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme.
• Exciting Team Culture: Regular social events, partner-led networking, and team trips.
• Enhanced Pension Package.
• Season Ticket Loan: To make your commute a breeze.

Diversity and Inclusion Statement

We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.