Clienteling Associate, Client Experience EMEA

Ralph Lauren Corporation; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in luxury retail seeks a Clienteling Associate to enhance client experiences across EMEA. The role involves executing the Elite program, managing client relationships, and ensuring high service standards. Ideal candidates will be proactive and detail-oriented, with a strong background in client engagement.

Qualifications

• Proven experience in clienteling within luxury retail.
• Excellent communication and presentation skills.

Responsibilities

• Develop and execute the Elite experience program.
• Manage budgets and ensure compliance with financial processes.
• Prepare reports on clienteling initiatives.

Skills

Clienteling

Communication

Organization

Detail-oriented

Proactive

Presentation

Tools

Microsoft Office

Excel

PowerPoint

Job description

Clienteling Associate, Client Experience EMEA

Ref #: W162107

Department: Marketing

City: London

State/Province: London

Location: United Kingdom

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are recognized worldwide for their distinctive style and quality.

At Ralph Lauren, we foster an inclusive culture that values talent, education, communication, and employee engagement. We are committed to creating a sense of belonging and ensuring fairness for all.

Position Overview

The role focuses on delivering exceptional experiences to Elite clients, aiming to retain and grow our high-value customer base across EMEA. Attention to detail is crucial to ensure every client touchpoint is flawless. Reporting to the Client Experience & Development Manager, you will execute the Elite program, including events, experiences, and strategic initiatives. You will collaborate with the Client Development Associate to support client growth through seasonal gifting and retail initiatives. The ideal candidate is proactive, innovative, and research-oriented, continuously seeking to enhance our service offerings.

Client Engagement & Experience

• Partner with the Senior Associate to develop the Elite experience program to increase trade-ups, acquire new HNW clients, and retain existing ones, focusing on performance outcomes.
• Execute the Elite experience program seamlessly to nurture top-tier VICs, including Ralph Lauren lifestyle moments, bespoke experiences, and in-store activations.
• Create client engagement roadmaps, requirements, and key objectives in collaboration with the Senior Associate.
• Develop detailed guidelines and training tools to ensure smooth project execution, managing budgets effectively.

Client Gifting & Treatments

• Work closely with the Senior Associate to refine the Elite Experience Program, emphasizing client trade-ups, acquisition of new high-net-worth individuals, and retention of valuable clients.
• Ensure flawless delivery of client experiences through tailored engagements and immersive in-store activations.
• Jointly create comprehensive client engagement strategies, outlining key objectives and deliverables.
• Design engaging guidelines and training materials for program rollout, maintaining budget and operational oversight.

Team Organisation & Management

• Prepare reports on clienteling initiatives' outcomes and insights.
• Develop presentations to communicate project updates to stakeholders.
• Assist with travel arrangements and logistics for events and experiences.
• Manage budgets, vendor relationships, and ensure compliance with financial processes.

Experience, Skills & Knowledge

• Proven experience in clienteling, preferably within luxury retail or client engagement roles.
• Deep understanding of high-end service standards and luxury customer experience.
• Proactive, self-motivated, and innovative thinker.
• Highly organized, detail-oriented, and capable of working under pressure.
• Excellent communication and presentation skills, both written and verbal.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Applicants must have the Right To Work in the country of the role.