Client Experience Assistant

One Avenue Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Experience Assistant to join their dynamic team in London. In this role, you will deliver outstanding client service, manage administrative tasks, and support the customization of office spaces. This is a fantastic opportunity for someone with a passion for hospitality and a commitment to excellence. With a focus on professional growth, you will receive training and mentoring to elevate your career. If you're ready to make an impact in a vibrant environment, this is the role for you.

Benefits

33 Days Annual Leave

Professional Growth and Support

Health and Wellbeing Programs

Exciting Team Culture

Enhanced Pension Package

Season Ticket Loan

Qualifications

• 1+ year in a client-facing, hospitality, or administrative role.
• Natural flair for hospitality and delivering exceptional client experiences.

Responsibilities

• Deliver exceptional client service and manage administrative tasks.
• Support client move-ins, organize events, and maintain building standards.

Skills

Customer Service

Problem-Solving

Attention to Detail

Team Collaboration

Proactivity

Education

High School Diploma

Relevant Experience in Customer Service

Job description

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We're seeking an enthusiastic and detail-oriented individual to join us as a Client Experience Assistant. In this role, you'll be part of a dynamic team, working closely with the Centre Manager's to deliver One Avenue's award-winning, world-class service. You'll act as an extension of our clients' businesses, anticipating their needs and consistently exceeding expectations.

At One Avenue Group, we're not just operators of business centres, we're creators of experiences. For years, we have delivered inspiring workspaces paired with a hospitality-first approach to help businesses thrive. If you're passionate about excellence and aspire to elevate your career, this is your opportunity to make an impact and grow with a market leader.

Key Responsibilities:

• Delivering exceptional client service
• Assist in managing administrative tasks
• Supporting client move-ins and move-outs
• Support the design and customisation of our office spaces
• Organise and execute client events.
• Conduct regular checks to maintain high building standards
• Identify areas for improvement and suggest enhancements to the client experience
  
  
  

Requirements

What We're Looking For:

• Customer Service Passion: A natural flair for hospitality and delivering exceptional client experiences
• Detail-Oriented Excellence: A commitment to upholding the highest standards across all responsibilities
• Problem-Solving Skills: Ability to think on your feet and provide solutions quickly and effectively
• Team Player: A collaborative approach to working with colleagues, clients, and leadership
• Proactivity and Initiative: Always looking for ways to go above and beyond
• Experience: 1+ year in a client-facing, hospitality, or administrative role (desired but not essential)
  
  
  

Serviced office experience isn't required! If you have transferable skills and the determination to learn and excel, we'll provide you with all the support and training needed to succeed.

Please note: this is a Monday to Friday office-based team role.

Benefits

When you join One Avenue Group, you're not just stepping into a role, you're embarking on a career path filled with opportunities:

• Competitive Salary: Plus an annual discretionary bonus
• 33 Days Annual Leave: (including Bank Holidays)
• Professional Growth and Support: Through fully funded training programs and personal mentoring.
• Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme.
• Exciting Team Culture: Regular social events, partner-led networking, and team trips
• Enhanced Pension Package
• Season Ticket Loan: To make your commute a breeze
  
  

Diversity and Inclusion Statement

We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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