Client Data Experience Associate

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Data Experience Associate to support clients in optimizing their energy and utility data. This hybrid role, based in Edinburgh or Manchester, involves delivering data services and enhancing client relationships. You will engage with various stakeholders, ensuring efficient data operations while leveraging strong analytical and communication skills. With a commitment to diversity and inclusion, this organization offers a competitive salary, flexible benefits, and excellent development opportunities in a vibrant work environment. If you thrive in a mission-led business and are eager to make an impact, this role is for you.

Benefits

Competitive Salary

Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Gym Flex

Shopping & Dining Discounts

Learning Portal

Qualifications

• Experience in a customer-facing environment is essential.
• Strong communication skills and a passion for process improvement.

Responsibilities

• Maximize success and efficiency of client data operations services.
• Liaise with stakeholders and provide service delivery updates.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Multi-tasking

Process Improvement

Customer Service

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Client Data Experience Associate, Edinburgh

Client:

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a5100530539e

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Your mission: We are looking for a self-driven, passionate Data Experience Associate to provide support and assistance to Schneider Electric Sustainability Business clients. Our Sustainability Business offers solutions to key challenges facing customers with respect to managing and optimizing their energy and utility data. The Data Experience Team has been developed to deliver a more digital and comprehensive data service to our customers. The Client Data Experience Associate is a client-facing position providing oversight for many of the Data Operations processes. This hybrid role will be based from our Edinburgh or Manchester office, and we offer a competitive remuneration and flexible benefits package, plus excellent development opportunities in an engaging work environment.

Key Responsibilities

1. Delivery of data activities with a view to maximizing success and efficiency of the client’s data operations services.
2. Customer Service interface between the Global Data Operations team and the Client.
3. Liaison with internal and external stakeholders throughout both the implementation and the ongoing delivery of the various data service deliveries, including receiving and responding to enquiries in a professional and timely manner.
4. Partner with the Client Management team on customer data issues and support to resolution.
5. Preparing and providing accurate service delivery updates to all stakeholders through a variety of mechanisms, including regular presentations or telephone updates.
6. Ongoing process and service reviews to promote delivery optimization.

The ideal candidate will have experience of working within a customer-service or customer-facing environment. They will have strong, professional communication skills and be motivated by working in a mission-led business. Expertise across the following areas and a willingness to learn others is required:

1. Strong analytical and problem-solving skills.
2. Have a passion for process improvement.
3. Strong initiative and ability to work in a fast-paced, changing environment.
4. Strong desire to research problems and issues with ability to follow-through to resolution.
5. Ability to effectively multi-task and manage priorities.
6. Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point).
7. Excellent communication skills in English – verbal and written.
8. A confident telephone manner is a core requirement.
9. Understand Energy industry terminology and standards (preferred).

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.