Prime Financial Services Client Services Analyst

JPMorgan Chase & Co.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Prime Financial Services Client Services Analyst in London to support synthetic derivatives client activity and the trade lifecycle.

You will act as the main contact for assigned clients, handling trade matching, lifecycle events, cashflows, and inquiries while partnering with Front Office, Product Control, Technology, and Settlements. The role emphasizes strong risk awareness, timely issue resolution, and a proactive approach to identify process improvements in

Qualifications

• Experience in an operations/client service environment supporting the lifecycle of trades, with strong ownership and prioritisation.
• Strong analytical and problem-solving skills with the ability to communicate complex issues clearly.
• Capability to build partnerships across teams and take accountability for end-to-end resolution.

Responsibilities

• Act as single point of contact for synthetic derivatives clients on operational topics across the swap lifecycle.
• Provide trade lifecycle support for equity swaps/synthetic activity, including matching, allocation, and cashflow management.
• Collaborate with Front Office, Operations, Settlements, and Technology to resolve booking discrepancies and improve outcomes.
• Monitor queues and service levels, escalate when needed, and contribute to trend analysis to reduce breaks.
• Support change initiatives and client reviews to improve reporting, experience, and control effectiveness.
• Ensure compliance with regulatory and control expectations for the client activity covered.

Skills

Operations experience

Client service

Analytical thinking

Communication with stakeholders

Job description

If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives, you have found the right team.

As a Prime Financial Services Client Services Analyst within JP Morgan Chase, you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity, with a core focus on equity swaps and other delta-one/synthetic products. You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matchingand exceptions, lifecycle events and cashflows, operational inquiries, and issue resolution - while partnering closely with Front Office Trading/Sales, Product Control, Technology, Settlements/Cash Processing, and other global stakeholders. You will be expected to communicate clearly with clients, perform root-cause analysis to reduce breaks and increase straight-through-processing, and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced, deadline-driven environment.

Job responsibilities

• Act as asingle point of contactfor assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items.
• Performtrade lifecycle supportfor equity swaps/synthetic activity, including trade matching/allocation, exception management, lifecycle processing, andcashflow managementfor swap payments.
• Partner with internal teams (e.g. Front Office Trading/Sales, Account Management, Operations, Settlements/Cash Processing, Product Control, Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes.
• Monitor workflow queues and service levels, escalating appropriately, and contribute totrend/MIS and root-cause analysisto increase STP, reduce recurring breaks, and drive client/process improvements.
• Support change and project initiatives (including technology enhancements) that improve operational resiliency, client reporting/experience, and control effectiveness; participate in periodic client reviews and client meetings/visits as required.
• Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.

Required qualifications, capabilities, and skills

• Experience in an operations/client service environment supporting thelifecycle of trades, with strong ownership, prioritisation, and ability to work under pressure and deadlines.
• Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly to clients and internal stakeholders.
• Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.
• Self-motivated and proactive, with a continuous-improvement mindset and willingness to challenge and enhance existing processes.

Preferred qualifications, capabilities, and skills

• Knowledge of equity swaps / delta-one / synthetic derivativesand the operational implications (e.g., valuations, collateral, lifecycle events and cashflows).
• Prior exposure to derivatives instruments and cross-product client support in global markets.
• Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.