Front Desk & Workplace Experience Lead

CBRE Local UK; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

CBRE Local UK is seeking a Workplace Experience Reception Supervisor in London. The role oversees front-of-house operations, reception services and workplace team performance, reporting to the Workplace Experience Manager.

You will be the first point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient environment. Responsibilities include coordinating meetings, managing room bookings, greeting guests, handling mail, onboarding activities and

Qualifications

• Degree or higher qualification preferred.
• 2+ years of experience in Front Desk, Concierge, Hospitality, Room Management or Customer Service.
• Experience with facilities management and working with suppliers/contractors is a plus.
• Strong communication and ability to present information clearly.

Responsibilities

• Answer telephones and provide information to employees and guests.
• Greet visitors and create a positive first impression of the organisation.
• Coordinate meeting room setup, projectors and conferencing equipment.
• Provide admin and reception support including calendar scheduling and meeting coordination.
• Manage front-of-house operations and respond to workplace requests and complaints.

Skills

Strong communication

Problem-solving

Customer-focused

Team coordination

Education

Degree or further education qualification

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, OneNote, Visio)

Job description

CBRE Local UK is seeking a Workplace Experience Reception Supervisor in London. The role oversees front-of-house operations, reception services and workplace team performance, reporting to the Workplace Experience Manager.

You will be the first point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient environment. Responsibilities include coordinating meetings, managing room bookings, greeting guests, handling mail, onboarding activities and