Client Experience Concierge & Administrative Support

Manchester Arndale; Aberdeen City; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Exclusive discounts (Hapi app)

Wagestream pay access

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking an administration/reception professional to join our team in a customer-facing role. You will assist in answering calls, welcome clients and staff, and provide clerical support to management, including diary management and minute taking.

The ideal candidate will have strong Microsoft Office skills, excellent customer service, and outstanding organisational abilities, both written and verbal. A positive, proactive attitude and ability to multitask are essential.

Qualifications

• Must have Right to Work in the UK.
• Experience in administration, reception or customer service functions would be beneficial.
• Working knowledge of Microsoft Office is essential.
• Excellent customer service skills.
• Excellent organisation, verbal, and written skills.

Responsibilities

• Answering calls quickly and efficiently and supporting our customer service team.
• The first point of contact for meeting and greeting clients and staff.
• Provide clerical support to the Manager and when appropriate, to other staff, including diary management and ad-hoc duties.
• Manage switchboard, general inquiries, telephone, and receive emails.
• Assist in meetings by recording minutes and distributing them to all participants on time.

Skills

Excellent customer service

Excellent organisation

Verbal communication

Written communication

Microsoft Office

Tools

Microsoft Office

Job description

OCS UK & Ireland is seeking an administration/reception professional to join our team in a customer-facing role. You will assist in answering calls, welcome clients and staff, and provide clerical support to management, including diary management and minute taking.

The ideal candidate will have strong Microsoft Office skills, excellent customer service, and outstanding organisational abilities, both written and verbal. A positive, proactive attitude and ability to multitask are essential.