Receptionist

Manchester Arndale; Aberdeen City; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Exclusive discounts (Hapi app)

Wagestream pay access

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking an administration/reception professional to join our team in a customer-facing role. You will assist in answering calls, welcome clients and staff, and provide clerical support to management, including diary management and minute taking.

The ideal candidate will have strong Microsoft Office skills, excellent customer service, and outstanding organisational abilities, both written and verbal. A positive, proactive attitude and ability to multitask are essential.

Qualifications

• Must have Right to Work in the UK.
• Experience in administration, reception or customer service functions would be beneficial.
• Working knowledge of Microsoft Office is essential.
• Excellent customer service skills.
• Excellent organisation, verbal, and written skills.

Responsibilities

• Answering calls quickly and efficiently and supporting our customer service team.
• The first point of contact for meeting and greeting clients and staff.
• Provide clerical support to the Manager and when appropriate, to other staff, including diary management and ad-hoc duties.
• Manage switchboard, general inquiries, telephone, and receive emails.
• Assist in meetings by recording minutes and distributing them to all participants on time.

Skills

Excellent customer service

Excellent organisation

Verbal communication

Written communication

Microsoft Office

Tools

Microsoft Office

Job description

About The Role:

As part of your role, your key responsibilities will include, but are not limited to:

• Answering calls quickly and efficiently and supporting our customer service team
• The first point of contact for meeting and greeting clients and staff
• Provide clerical support to the Manager and when appropriate, to other staff, including diary management and ad-hoc duties
• Manage switchboard, general inquiries, telephone, and receive emails
• Assist in meetings by recording minutes and distributing them to all participants on time

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• Experience in administration, reception or customer service functions would be beneficial
• Working knowledge of Microsoft Office is essential
• Excellent customer service skills
• Excellent organisation, verbal, and written skills

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.