Assistant Building Manager

Hines; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Hines is seeking an Assistant Building Manager for its Helix portfolio in Central London to support day-to-day operations, including cleaning, security, reception, post, service desk, IT services and administration.

This role supports the Facilities/Building Manager and Property Director, ensuring cost-efficient property management and adherence to safety policies and legal requirements.

Qualifications

• Proven facilities/administrative experience.
• Experience of liaising with clients, tenants, consultants and local authorities
• Knowledge of current Health & Safety legislation
• IOSH
• Similar experience within a competitor company
• Basic understanding of commercial leases / service charges
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• Able to use initiative and take responsibility
• Ability to work under pressure

Responsibilities

• Maintain and manage the client’s property in a cost efficient manner.
• Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities/Building Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Administration to adhere to Helix, Safety, Health & Environmental (SHE) policies and any operational procedures.
• Act within the authority delegated by Helix Property.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the building.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times.

Skills

Facilities management

Client & tenant liaison

Health & Safety knowledge

IOSH

Competitor company experience

Lease / service charges knowledge

Communication skills

Numerical skills / MS Office

Independent / teamwork

Initiative & responsibility

Ability to work under pressure

Tools

Excel

Word

MS Outlook

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.

Responsibilities

The Assistant Building Manager will help with all aspects of the day-to-day management and will assist in providing first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities/Building Manager and Property Director/Surveyors whenever necessary. Responsibilities include, but are not limited to:

• Maintain and manage the client’s property in a cost efficient manner.
• Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities/Building Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Administration to adhere to Helix, Safety, Health & Environmental (SHE) policies and any operational procedures.
• Act within the authority delegated by Helix Property.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the building.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times.

Qualifications

• Proven Facilities / administrative experience
• Experience of liaising with clients, tenants, consultants and local authorities
• Knowledge of current Health & Safety legislation
• IOSH
• Similar experience within a competitor company
• Basic understanding of commercial leases / service charges
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• Able to use initiative and take responsibility
• Ability to work under pressure

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.