Client Experience Assistant

One Avenue Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Experience Assistant to join their dynamic team. In this role, you will deliver exceptional service, support client move-ins, and help design inspiring office spaces. With a focus on hospitality and a commitment to excellence, you will have the opportunity to grow and make a significant impact in a vibrant work environment. This role offers a competitive salary, generous annual leave, and professional growth opportunities, making it an ideal position for those passionate about client service and teamwork. Join a company that values diversity and fosters an inclusive culture.

Benefits

Competitive Salary

33 Days Annual Leave

Professional Growth and Support

Health and Wellbeing Access

Exciting Team Culture

Enhanced Pension Package

Season Ticket Loan

Qualifications

• Natural flair for hospitality and delivering exceptional client experiences.
• Commitment to upholding the highest standards across all responsibilities.

Responsibilities

• Deliver exceptional client service and assist in administrative tasks.
• Support client move-ins, execute events, and maintain high building standards.

Skills

Customer Service

Attention to Detail

Problem-Solving

Team Collaboration

Proactivity

Education

Experience in client-facing role

Job description

We’re seeking an enthusiastic and detail-oriented individual to join us as a Client Experience Assistant. In this role, you’ll be part of a dynamic team, working closely with the Centre Managers to deliver One Avenue’s award-winning, world-class service. You’ll act as an extension of our clients’ businesses, anticipating their needs and consistently exceeding expectations.

At One Avenue Group, we’re not just operators of business centres, we’re creators of experiences. For years, we have delivered inspiring workspaces paired with a hospitality-first approach to help businesses thrive. If you’re passionate about excellence and aspire to elevate your career, this is your opportunity to make an impact and grow with a market leader.

Key Responsibilities:

1. Delivering exceptional client service.
2. Assist in managing administrative tasks.
3. Supporting client move-ins and move-outs.
4. Support the design and customisation of our office spaces.
5. Organise and execute client events.
6. Conduct regular checks to maintain high building standards.
7. Identify areas for improvement and suggest enhancements to the client experience.

What We're Looking For:

1. Customer Service Passion: A natural flair for hospitality and delivering exceptional client experiences.
2. Detail-Oriented Excellence: A commitment to upholding the highest standards across all responsibilities.
3. Problem-Solving Skills: Ability to think on your feet and provide solutions quickly and effectively.
4. Team Player: A collaborative approach to working with colleagues, clients, and leadership.
5. Proactivity and Initiative: Always looking for ways to go above and beyond.
6. Experience: 1+ year in a client-facing, hospitality, or administrative role (desired but not essential).

Serviced office experience isn’t required! If you have transferable skills and the determination to learn and excel, we’ll provide you with all the support and training needed to succeed.

Please note: this is a Monday to Friday office-based team role.

When you join One Avenue Group, you’re not just stepping into a role, you’re embarking on a career path filled with opportunities:

1. Competitive Salary: Plus an annual discretionary bonus.
2. 33 Days Annual Leave: (including Bank Holidays).
3. Professional Growth and Support: Through fully funded training programs and personal mentoring.
4. Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme.
5. Exciting Team Culture: Regular social events, partner-led networking, and team trips.
6. Enhanced Pension Package.
7. Season Ticket Loan: To make your commute a breeze.

Diversity and Inclusion Statement:

We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.