Client Experience and Sales Specialist Cardiff

Thérapie Clinic; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the beauty sector is on the lookout for a Client Experience and Sales Specialist to join their Cardiff Clinic. In this dynamic role, you will play a vital part in ensuring exceptional client satisfaction while driving revenue growth through effective sales strategies. You will be responsible for managing client interactions, resolving complaints, and maximizing clinic efficiency. This is an exciting opportunity to grow professionally in a fast-paced environment that values your contributions and supports your development. If you are passionate about beauty and client care, this role is perfect for you.

Qualifications

• Experience in client experience management or customer service is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Drive and convert consultations with strong upselling and cross-selling.

Skills

Client Experience Management

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Education

Qualified Beauty Therapist

Job description

CardHeading: [Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!]

CardIntro: [Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.]

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Cardiff Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

4# Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment