Client Experience & AI Support Specialist

Moody's Corporation; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Moody's Corporation in Manchester is seeking a Client Service Specialist to deliver exceptional support for Moody's Analytics products, ensuring every interaction is handled with professionalism and care.

You will communicate with clients courteously and timely, manage requests with ownership until resolution, and collaborate with Product, Sales, Customer Success, Engineering, Research, Data and Analysts to drive client success. A background in customer service and interest in AI are beneficial.

Qualifications

• Bachelor's degree in Finance, Business, or Economics preferred.
• Experience in a customer service role or contact center is a plus.
• Exposure to the financial industry, banking, commercial real estate, and/or capital markets is a plus.
• Basic understanding of AI concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in responsible AI practices, including risk management and ethics.

Responsibilities

• The Client Service Specialist delivers exceptional support to clients using Moody's Analytics products, ensuring every interaction is handled with professionalism and care.
• Provide superior customer service on Moody's Analytics products.
• Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
• Manage and elevate requests appropriately while maintaining ownership of the client interaction until resolution.
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts.
• Identify, capture, and channel client feedback on product features and functionality.
• Originate content for the Moody's Analytics Knowledge Base.
• Support new product launches and new business initiatives.
• Identify sales and up-sell opportunities for the business.

Skills

Customer service

Attention to detail

Verbal and written communication

Organisational skills

Critical thinking

Problem solving

Willingness to learn

Financial industry exposure

AI basics and responsible AI

Education

Bachelor's degree in Finance, Business, or Economics

Job description

Moody's Corporation in Manchester is seeking a Client Service Specialist to deliver exceptional support for Moody's Analytics products, ensuring every interaction is handled with professionalism and care.

You will communicate with clients courteously and timely, manage requests with ownership until resolution, and collaborate with Product, Sales, Customer Success, Engineering, Research, Data and Analysts to drive client success. A background in customer service and interest in AI are beneficial.