Client Service Specialist

Moody's Corporation; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Moody's Corporation in Manchester is seeking a Client Service Specialist to deliver exceptional support for Moody's Analytics products, ensuring every interaction is handled with professionalism and care.

You will communicate with clients courteously and timely, manage requests with ownership until resolution, and collaborate with Product, Sales, Customer Success, Engineering, Research, Data and Analysts to drive client success. A background in customer service and interest in AI are beneficial.

Qualifications

• Bachelor's degree in Finance, Business, or Economics preferred.
• Experience in a customer service role or contact center is a plus.
• Exposure to the financial industry, banking, commercial real estate, and/or capital markets is a plus.
• Basic understanding of AI concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in responsible AI practices, including risk management and ethics.

Responsibilities

• The Client Service Specialist delivers exceptional support to clients using Moody's Analytics products, ensuring every interaction is handled with professionalism and care.
• Provide superior customer service on Moody's Analytics products.
• Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
• Manage and elevate requests appropriately while maintaining ownership of the client interaction until resolution.
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts.
• Identify, capture, and channel client feedback on product features and functionality.
• Originate content for the Moody's Analytics Knowledge Base.
• Support new product launches and new business initiatives.
• Identify sales and up-sell opportunities for the business.

Skills

Customer service

Attention to detail

Verbal and written communication

Organisational skills

Critical thinking

Problem solving

Willingness to learn

Financial industry exposure

AI basics and responsible AI

Education

Bachelor's degree in Finance, Business, or Economics

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills And Competencies

• Strong customer service skills, an eagerness to excel and be part of a dynamic, fast-growing team
• Attention to detail and the ability to learn quickly
• Excellent verbal, written, and organisational skills
• Superb critical thinking skills; ability to problem solve and troubleshoot customer issues
• Demonstrated creativity, flexibility, enthusiasm and willingness to learn
• Prior experience in a customer service role or contact center is a plus
• Exposure to the financial industry, banking, commercial real estate, and/or capital markets is a plus
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree in Finance, Business, or Economics preferred

Responsibilities

The Client Service Specialist delivers exceptional support to clients using Moody's Analytics products, ensuring every interaction is handled with professionalism and care.

• Provide superior customer service on our industry-leading Moody's Analytics products
• Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner
• Manage and elevate requests appropriately while maintaining ownership of the client interaction until resolution
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for the Moody's Analytics Knowledge Base
• Support new product launches and new business initiatives
• Identify sales and up-sell opportunities for the business

About the Team

Our Client Services and Support team is at the heart of the Moody's Analytics client experience, delivering world-class service and building lasting relationships with clients across the globe. Based in Manchester, this team plays a critical role in supporting our EMEA client base, acting as a trusted point of contact for clients using our industry leading financial data products. By joining our team, you will be part of a fast-growing, collaborative environment where you will have the opportunity to work alongside experts across Product, Sales, Engineering and Research, all while contributing to Moody's mission of turning today's risks into tomorrow's opportunities through data-driven insights and AI-powered solutions.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.