Associate Director - Customer Success Management

Moody's; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Moody's values

Job summary

Moody’s Investors Service in Greater London seeks a senior customer engagement professional to drive adoption and long-term value across the Banking Solutions portfolio. You will develop deep understanding of customer objectives and usage across Risk, Finance, Lending, KYC and Data solutions, and build engagement plans to grow adoption and strengthen relationships.

As a trusted advisor, you will present solutions, capture feedback for product teams and collaborate with Sales to manage account

Qualifications

• Knowledge of banking and financial services workflows.
• Strong ability to identify customer needs and translate requirements.
• Excellent presentation and communication skills.
• Experience building relationships with stakeholders at all levels.
• Familiarity with AI concepts and responsible AI use.

Responsibilities

• Drive customer adoption, engagement and long-term value realization across Moody’s Banking Solutions portfolio.
• Develop understanding of customer objectives and usage of Risk, Finance, Lending, KYC and Data solutions.
• Build and execute customer engagement plans to increase adoption and expand solution usage.
• Partner with Sales to manage account health, engagement risk and client retention strategies.
• Serve as trusted advisor with industry insights and best practices.
• Communicate solution value via demonstrations and strategic discussions.
• Capture customer feedback to influence product and research teams.
• Support executive outreach, user groups and webinars.
• Develop customer references and case studies highlighting outcomes.
• Additional language skills, particularly French, are desirable.

Education

Undergraduate degree

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, you still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making
• Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives
• Proven ability to identify customer needs, translate business requirements and communicate solution value effectively
• Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities
• Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently
• Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience
• Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Undergraduate degree required

Responsibilities

Drive customer adoption, engagement and long-term value realization across Moody’s Banking Solutions portfolio

• Develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions
• Build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage
• Partner with Sales to manage account health, engagement risk and client retention strategies
• Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs
• Communicate solution value through demonstrations, customer presentations and strategic business discussions
• Capture and communicate customer feedback to product and research teams to influence future solution development
• Support executive outreach initiatives, customer forums, roundtables, user groups and webinars
• Coordinate development of customer references, case studies and success stories that highlight business outcomes and client success
• Additional language skills, particularly French, are desirable

About the Team

Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics. We partner closely with banks and financial services organizations to improve business outcomes, strengthen decision-making and support regulatory compliance. By joining our team, you will work alongside industry experts in banking, technology and analytics while helping clients maximize the value of our solutions and adopt innovative technologies, including artificial intelligence, responsibly and effectively.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.