Client Executive - Aviation Speciality

Marsh Agency; Norwich; Hybrid; GBP 40,000 - 64,000; Full time

Job summary

Marsh Agency in Norwich is seeking an experienced insurance professional to join the General Aviation Team within the Aviation Specialty. You will manage a world-wide General Aviation client portfolio, balancing retail and wholesale placements while enjoying strong, collaborative support from a long-standing London-based team.

This is a hybrid role requiring at least three days per week in the Norwich office, with funding to pursue Cert CII, Dip CII and ACII qualifications as part of your

Qualifications

• Previous insurance experience, ideally in a broker environment and client-facing.
• Strong written and verbal communication skills.
• Good attention to detail and strong administrative skills.
• Interest in solving problems and improving processes.
• Good numeracy for premium calculations.
• Commitment to learning and professional development.
• Proficient IT skills (Outlook, Word, Excel) and quick to adapt.
• Enjoy working in a diverse, collaborative environment.

Responsibilities

• Build relationships with clients, brokers and insurers to support retention and new business.
• Manage renewal portfolios ensuring regulatory compliance.
• Produce quotations, MRC slips, endorsements, and certificates of insurance.
• Coordinate with Marsh Fiduciary and Claims teams.
• Prioritise workload to meet deadlines with high standards.
• Quality check documentation before release.
• Resolve client queries to ensure clear invoicing and payments.

Skills

Insurance experience

Communication

Attention to detail

Problem solving

Numeracy

Learning & development

IT skills

Team player

Tools

Outlook

Word

Excel

Job description

We have a fantastic opportunity for a talented insurance professional to join our high-performing General Aviation Team within the Aviation Specialty at Marsh Risk. The successful individual will be managing an insurance portfolio of General Aviation Clients across the World, with both a Retail and Wholsesale focus. This is a business area where we have been working with our London colleagues for over 20 years and have a wealth of knowledge and talent to share with the successful individual, within a highly supportive team.

This is a hybrid role that has a requirement of working at least three days a week in the Norwich office.

What To Expect

• The General Aviation and Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.
• Product Lines Teams include General Aviation, Aerospace, Space, Airlines and Accident & Health.
• A Client Executive (CE) is charged with a wide range of responsibilities such as reviewing clients requests, to providing bespoke (Re)Insurance placements, for both new business and renewals, on behalf of Wholesale Brokers and Direct Insured and Reinsureds and providing the on-going mid-term support as required.
• The Client Executive works to provide an excellent and compliant, client experience.
• Alongside the role, we would also include funding and support to complete the Certificate in Insurance (Cert CII) qualification and further study to Diploma (Dip CII) and Advance Diploma (ACII).

We Will Rely On You To

• Work closely with and build effective relationships with our Clients, Wholesale Brokers, Colleagues and Insurers to support retention and new business production.
• Manage a portfolio of renewal business, ensuring Clients own and regulatory requirements are met, with the (re)insurance we arrange for them.
• Produce Client Quotations, MRC slips, Endorsements, Certificates of Insurance and provide on-going mid-term support to our clients as required, using the appropriate systems
• Liaise with Marsh Fiduciary and Claims teams.
• Manage and prioritise workload, to meet deadlines while maintaining high standards and integrity of service to our Clients, both external and internal.
• Documentation Quality Checking, prior to release of documentation to Client.
• Resolve and manage queries from Clients, Brokers, Fiduciary and Insurers to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients and Insurers.

What You Need To Have

• Previous Insurance experience, preferably gained within a Broker environment in an account handling/client facing capacity
• Good written & verbal communication skills.
• Strong attention to detail and general administrative and organisational skills.
• An interest in and find enjoyment from solving problems and developing effective process.
• Good numeracy skills to work with composite premium calculations.
• Enthusiasm and engagement in your own learning and development and in growing professionally.
• Good IT skills (Outlook, Word and Excel) with confidence to develop skills in new systems and applications quickly.
• Keen interest to work in a diverse and collaborative environment.

What Makes You Standout

• Knowledge of Aviation Insurance and the London market, although full training can be provided for the right candidate.
• Confident, team player, who is able to work both independently and will be keen to support the wider team.
• Proficient at multi-tasking and possess excellent time management skills.
• Keen to develop both your own skills and those of others around you.
• Comfortable liaising will people of all levels.

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.