Client Executive

Marsh Agency; Worcester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive culture

Hybrid work model (3 days in office)

Job summary

Marsh Agency in Worcester is seeking a dynamic Client Executive to join our Commercial team. You will oversee a portfolio of clients, understand their business objectives and deliver tailored risk strategy advice as the main day-to-day contact.

You will build strong relationships, support renewals and collaborate across colleagues to deliver proactive risk management solutions in a global firm that supports development and impact for clients, colleagues and communities.

Qualifications

• Experience in the insurance and risk management industry.
• Role aligned as Client Executive / Account Executive.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and organisational abilities.
• Proficiency with Microsoft Office products.

Responsibilities

• Manage a portfolio of complex clients.
• Develop understanding of the clients' business priorities, risk strategies and needs, and work with colleagues to provide advice.
• Develop and execute renewal/placement strategies with the broking and client service team.
• Identify and win prospective clients or project work.
• Build and maintain multi-level relationships with clients and be the primary point of contact for day-to-day service needs.
• Manage delivery of client service by the Marsh team.
• Remain aware of market conditions and contribute to the firm’s knowledge base.

Skills

Insurance risk management experience

Client executive / account executive

Strong communication

Negotiation and influencing

Analytical and problem-solving

MS Office proficiency

Tools

Microsoft Office

Job description

We are looking for a dynamic Client Executive to join our Commercial team in Worcester. In this role, you will oversee a portfolio of clients, gaining deep insight into their business objectives to deliver tailored risk strategy advice. You will build and nurture strong client relationships, serving as their main point of contact for all day-to-day service needs.
At Marsh, you’ll be part of a market-leading global organisation with the scale, expertise and support to help you develop your career while making a real difference for clients, colleagues and communities. You’ll also have the opportunity to work with some of the best-known, largest and most sophisticated corporate clients in the market, partnering on complex insurance needs and delivering solutions that truly set Marsh apart.

We Will Count On You To

• Manage a portfolio of complex clients.
• Develop an understanding of the clients’ business strategic priorities, risk strategies and risk management needs and work with specialist colleagues to provide advice/consultancy support.
• Develop and execute renewal/placement strategies in conjunction with the broking and client service team in accordance with client instructions.
• Work with colleagues to identify and win prospective clients or project work.
• Build and maintain multi-level relationships with clients and be the primary point of contact for day-to-day service needs.
• Manage delivery of client service by the Marsh team.
• Keep abreast of changing market conditions and contribute to the firm’s body of knowledge within product line through active internal communication.

What You Need To Have

• Experience in the insurance and risk management industry, preferably in a Client Executive / Account Executive role.
• Strong communication skills.
• Excellent negotiation and influencing skills.
• Strong analytical and problem-solving skills.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Fully competent in Microsoft Office Products (Word, Excel, PowerPoint, Outlook).

What Makes You Stand Out

• An appetite to work collaboratively and develop your existing skill set.
• Dynamic and ambitious with relevant client-facing experience.
• Ability to understand large clients, their risks and exposures.
• The ability to remain calm under pressure and be able to work flexibly when required.
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• ACII part/fully qualified (or equivalent).

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.